![Lean Tech](https://media.trabajo.org/img/noimg.jpg)
Mid + to Senior Support Specialist
hace 2 semanas
fast-growing company located in
Medellín, Colombia. We currently have one of the most prominent networks within the
entertainment,
financial, and
logistics industries. Our corporate projections represent
hundreds of opportunities for our professionals to
grow and
boost their careers. Working with us means collaborating with large engineering teams across
Latin America and the
United States.
As the list of upcoming clients continues to grow, we are looking for an experienced, dynamic, highly motivated, young, active, and dedicated
Mid Support Specialist to join our team and help us provide the best experience to our clients.
Your Duties as a Lean Tech Warrior:
- Responsible for first-level support and resolution of incidents received. The function will be attainable through the use of remote tools, via telephone or in person. Notify escalation points of contact when user-impacting problems are encountered.
- Assignment of tickets to responsible group/team when outside the resolvable scope.
- Document the process, and assist the structure of a clientface and internal knowledge by describing the issue, verification steps, and resolution.
- Provide a degree of proactive support, leveraging monitoring alerts and other tools, in an effort to resolve potential system issues before impact is realized to the service level.
- Write technical documentation and publish it to the service desk regarding installation procedures and troubleshooting steps for software and hardware.
- General administrative tasks related to the platform.
- Zendesk knowledge.
- Excellent organizational, communication, and critical analysis skills.
- Ability to work independently and exercise sound judgment to resolve issues.
Why We'll Love You
- Advanced knowledge of Agile methodologies.
- At least B1 level of English, written and spoken.
- Troubleshooting, attention to detail, communication skills (verbal and written), customer service orientation, problem analysis, problemsolving, planning, and organizing skills.
- We are more than a company; we are warriors working daily to change the world through technology._
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