Mid + to Senior Support Specialist

hace 2 semanas


Desde casa, Colombia Lean Tech A tiempo completo
Lean Tech is a
fast-growing company located in
Medellín, Colombia. We currently have one of the most prominent networks within the
entertainment,
financial, and
logistics industries. Our corporate projections represent
hundreds of opportunities for our professionals to
grow and
boost their careers. Working with us means collaborating with large engineering teams across
Latin America and the
United States.


As the list of upcoming clients continues to grow, we are looking for an experienced, dynamic, highly motivated, young, active, and dedicated
Mid Support Specialist to join our team and help us provide the best experience to our clients.

This job requires not only providing first-level support for incoming technology issues but to help to document the process.

Your Duties as a Lean Tech Warrior:

  • Responsible for first-level support and resolution of incidents received. The function will be attainable through the use of remote tools, via telephone or in person. Notify escalation points of contact when user-impacting problems are encountered.
  • Assignment of tickets to responsible group/team when outside the resolvable scope.
  • Document the process, and assist the structure of a clientface and internal knowledge by describing the issue, verification steps, and resolution.
  • Provide a degree of proactive support, leveraging monitoring alerts and other tools, in an effort to resolve potential system issues before impact is realized to the service level.
  • Write technical documentation and publish it to the service desk regarding installation procedures and troubleshooting steps for software and hardware.
  • General administrative tasks related to the platform.
  • Zendesk knowledge.
  • Excellent organizational, communication, and critical analysis skills.
  • Ability to work independently and exercise sound judgment to resolve issues.

Why We'll Love You

  • Advanced knowledge of Agile methodologies.
  • At least B1 level of English, written and spoken.
  • Troubleshooting, attention to detail, communication skills (verbal and written), customer service orientation, problem analysis, problemsolving, planning, and organizing skills.
  • We are more than a company; we are warriors working daily to change the world through technology._


  • Desde casa, Colombia Lean Tech A tiempo completo

    Lean Tech is a** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for our professionals to **grow** and **boost** their careers. Working with us means...


  • Desde casa, Colombia Lean Tech A tiempo completo

    **Key Responsibilities**:- Work closely with the development team to report software bugs and suggest improvements based on customer feedback.- Create and maintain comprehensive documentation, including FAQs, user manuals, and knowledge base articles, to assist customers in navigating our software efficiently.- Conduct virtual training sessions for customers...


  • Desde casa, Colombia Lean Tech A tiempo completo

    Key Responsibilities:Work closely with the development team to report software bugs and suggest improvements based on customer feedback.Create and maintain comprehensive documentation, including FAQs, user manuals, and knowledge base articles, to assist customers in navigating our software efficiently.Conduct virtual training sessions for customers to...

  • L1 Support Specialist

    hace 3 semanas


    Desde casa, Colombia Intellias A tiempo completo

    Project Overview: As an IT Support Engineer (L1), you will be responsible for delivering high-quality technical support over the phone and via ITSM tools to our global customer base. You will work closely with other departments to meet our customer's needs and ensure an exceptional level of customer service. Your main focus will be to provide first-level...


  • Desde casa, Colombia Lean Tech A tiempo completo

    Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate...


  • Desde casa, Colombia Pronto Marketing A tiempo completo

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...

  • L1 Support Specialist

    hace 3 semanas


    Desde casa, Colombia Intellias A tiempo completo

    Project Overview: Our client is the fastest-growing global company. Intellias mission is to support their strategy and efforts in Digital and eCommerce space. A newly conceptualized Client System is comprised of set of capabilities. - Senior Talent Delivery Specialist- Nadya Zabransky**Responsibilities**: - Take active part in issue resolution of any...


  • Desde casa, Colombia My VA Support A tiempo completo

    We're Hiring: CRM Automation Specialist at MyVA Support! At MyVA Support, we're eagerly seeking a CRM Automation Specialist, with proficiency in Zoho and other CRM platforms, to join our forward-thinking team. This role is tailored for those who have a deep understanding of marketing strategies and are skilled in optimizing customer relationship management...


  • Desde casa, Colombia Pronto Marketing A tiempo completo

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Customer Experience and Engagement (CEE) team is Looking for a fluent English speaker with an interest in learning about Linux and other Red Hat’s technologies to join us as a Customer Support Specialist in Colombia. In this role, you will work as part of a multicultural and multilingual customer-facing technical support team...

  • IT Specialist

    hace 2 semanas


    Desde casa, Colombia My VA Support A tiempo completo

    **oin Our Team as an IT Support Services Technician - Embrace the Future of Remote Work!** We are on the hunt for a skilled and enthusiastic IT Support Services Technician to join our dynamic team. In this role, you'll be the backbone of our IT support, providing invaluable assistance to both our internal offices and remote employees. As the central point of...

  • IT Specialist

    hace 2 semanas


    Desde casa, Colombia My VA Support A tiempo completo

    oin Our Team as an IT Support Services Technician - Embrace the Future of Remote WorkWe are on the hunt for a skilled and enthusiastic IT Support Services Technician to join our dynamic team. In this role, you'll be the backbone of our IT support, providing invaluable assistance to both our internal offices and remote employees. As the central point of...


  • Desde casa, Colombia Lean Tech A tiempo completo

    Lean Tech is a fast-growing company located in Medellín, Colombia. We currently have one of the most prominent networks within the entertainment, financial, and logistics industries. Our corporate projections represent hundreds of opportunities for our professionals to grow and boost their careers. Working with us means collaborating with large engineering...

  • L2 Support Specialist

    hace 3 semanas


    Desde casa, Colombia Intellias A tiempo completo

    Dive deep into Digital! For 20 years Intellias has been developing top-tier digital solutions for the world’s leading companies, keeping them in line with the latest technology trends. Join in and provide innovations for the future! - Project Overview: Our client offers the best online gaming platform of its kind: Alira. In its 20 years, the platform has...

  • IT Support Specialist

    hace 3 semanas


    Desde casa, Colombia Cozymeal A tiempo completo

    Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...


  • Desde casa, Colombia Lean Tech A tiempo completo

    Job Description Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate...


  • Desde casa, Colombia Lean Tech A tiempo completo

    **Job Title**: Mid-Level.Net Developer Overview Key Responsibilities **Database Integration**: Implement and manage database interactions using SQL Server, Entity Framework, or other ORM technologies. **Code Quality and Standards**: Ensure high standards of code quality through regular code reviews, writing clean and maintainable code, and adhering to best...


  • Desde casa, Colombia Lean Tech A tiempo completo

    Job DescriptionLean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their...


  • Desde casa, Colombia Outliant A tiempo completo

    **About us**: Outliant is a fully remote, US-based digital product development and startup consulting company with a team of culturally diverse creators whose exceptional skills and talents help conceive seamless digital products. Our teams exhibit work-play energy that supports individual growth as well as encourages the freedom of creativity and...

  • IT Support Specialist

    hace 6 días


    Desde casa, Colombia Imagina Soluciones Web SAS A tiempo completo

    IT Support Specialist (Remote) - Install, configure, and maintain computers and peripherals - Provide guidance and training to staff in resolving problems and queries. - Document resolution for future reference - Document technical procedures and user guides. - Maintain Help Desk ticket via the ticketing system and escalates support issues that cannot be...