L2 Support Specialist

hace 5 meses


Desde casa, Colombia Intellias A tiempo completo

Dive deep into Digital For 20 years Intellias has been developing top-tier digital solutions for the world’s leading companies, keeping them in line with the latest technology trends. Join in and provide innovations for the future
- Project Overview:
Our client offers the best online gaming platform of its kind: Alira. In its 20 years, the platform has become the leader in the Spanish online gaming market and has also firmly established itself in Latin America and Europe.

The ALIRA platform serves as intermediation software, connecting game providers with intermediaries in the gaming and sports betting industry. This Java-based platform utilizes REST protocol for seamless communication between providers and ALIRA, enabling bidirectional data exchange.

The platform also features a content management system (CMS) for the integration of provider games into operator websites, adapting them to match each operator's visual style.

We are looking for a Senior Service Operations Engineer to join our team responsible for supporting clients on our platform. You will work on all aspects of troubleshooting mission-critical 24/7 B2B client operations.
You will be joining a tight-knit, friendly, professional team of people who are dedicated to providing support, get excited to solve tough problems, and like seeing results, fast.
You get excited by challenges and deadlines and are driven to succeed and know how to celebrate with your team when you do.
- Senior Talent Delivery Specialist- Nadya Zabransky**Responsibilities**:

- Provide 1st line and 2nd line support to respond, investigate, and resolve escalated incidents and service requests through the internal Service Management system;
- Escalating directly to other internal support teams where a resolution is not immediately possible;
- Proactive monitoring of live production environments and event management;
- Hands-on handling and troubleshooting of a wide variety of support matters;
- Identify 3rd party platform problems and communicate as necessary, both internally and externally;
- Liaise with service providers and other teams, following incidents through to resolution;
- Build an internal knowledge base and self-support articles to help in acting faster on future incidents;
- Speedily interpret and process data from various sources in a fast-moving and changing environment;
- Identify and implement new monitoring that may be required to ensure that our platform is available and performing as expected.

**Requirements**:

- 2 years experience in a 24/7 production support environment;
- 2 years of experience in using Atlassian Jira, Confluence, and Opsgenie;
- Knowledge of server and network management principles and protocols. CCNA, LPIC, and Microsoft certifications would be considered as an asset in this area;
- Experience with business transaction monitoring, such as Logins/Registrations/Deposits/Withdrawals, and Gameplay;
- Experience in the Gaming sector of more than two years;
- Experience with Service Monitoring tool;
- Willingness to work 24/7, covering different shifts during the day and night, in a rotation;
- ITIL Foundation certified or equivalent experience working in an organisation adopting;
- ITIL best practices;
- BSc. degree in IT or equivalent certification;
- Experience using Linux in a production environment.

**We expect you to have**:

- Attention to detail;
- Ability to detect anomalies, assess business impact, and prioritize accordingly;
- Work well under pressure;
- Ability to efficiently solve problems;
- Excellent interpersonal skills;
- Customer and Service-centric approach;
- Flexible team player;
- Excellent verbal and written communication skills;
- Language proficiency:

- Required: English C1/C2;
- Preferable: Spanish B1/B2.

What it’s like to
work at Intellias:
At Intellias, where technology takes center stage, people always come before processes. We're dedicated to cultivating a tech-savvy environment that empowers individuals to unlock their true potential and achieve extraordinary results. Our customized benefits not only prioritize your well-being but also charge your professional growth, making this opportunity an ideal match for tech enthusiasts like you.

LI-NZ1



  • Desde casa, Colombia Pronto Marketing A tiempo completo

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...


  • Desde casa, Colombia My VA Support A tiempo completo

    We're Hiring: CRM Automation Specialist at MyVA Support! At MyVA Support, we're eagerly seeking a CRM Automation Specialist, with proficiency in Zoho and other CRM platforms, to join our forward-thinking team. This role is tailored for those who have a deep understanding of marketing strategies and are skilled in optimizing customer relationship management...

  • IT Support Specialist

    hace 5 meses


    Desde casa, Colombia Cozymeal A tiempo completo

    Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...

  • IT Support Specialist

    hace 5 meses


    Desde casa, Colombia EnsembleIQ A tiempo completo

    **About the Role**: We are looking for an IT Support Specialist to be responsible and accountable for the smooth running of our computer systems and help our staff solve day to day technical issues. You will provide friendly, efficient and timely support to our staff across North America. **Key Responsibilities**: - Support our staff’s day to day IT...


  • Desde casa, Colombia My VA Support A tiempo completo

    This is a remote position. Join our web design team as a Social Media Specialist! At our small business, we offer a fun yet professional work environment. This position is fully remote, providing you the flexibility to work from anywhere. In your role as a Social Media Specialist, you will manage client social media accounts, research marketing trends,...


  • Desde casa, Colombia Heinsohn Business Technology A tiempo completo

    Heinsohn Business Technology is a Colombian software company with a wide range of clients across the Americas is looking for top-notch professionals to be part of our international team as Application support specialist to rock it! Let's grow together in a multicultural team! Tasks You'll be part of an international teamwork where you'll have different...

  • IT Support Specialist

    hace 5 meses


    Desde casa, Colombia TheCompulab Corp A tiempo completo

    **IT Support Specialist** Do you thrive serving a diverse group of small business clients and solving their IT issues? If so, we want to hear from you. TheCompuLab, a Managed Service Provider, is looking for a talented Technical Support/Help Desk to provide technical support to our customers, troubleshooting hardware/software related issues and receiving...

  • IT Support Specialist

    hace 4 meses


    Desde casa, Colombia Global Corp A tiempo completo

    IT Support Specialist Do you thrive serving a diverse group of small business clients and solving their IT issues? If so, we want to hear from you. TheCompuLab, a Managed Service Provider, is looking for a talented Technical Support/Help Desk to provide technical support to our customers, troubleshooting hardware/software related issues and receiving and...

  • Customer Success

    hace 5 meses


    Desde casa, Colombia Pavago A tiempo completo

    **Job Title**: Customer Success and Support Specialist **Position Type**: Contract, Full-Time, Remote **Working Hours**: US - CST **About Pavago** **Responsibilities**: - **Demos and Onboarding**: Assist with conducting product demos, collaborating with the sales team to showcase features and benefits to potential customers. Participate in onboarding...


  • Desde casa, Colombia Kisi A tiempo completo

    **Who we are**: We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe. **What we do**: We bring simple and secure physical security to...


  • Desde casa, Colombia Kisi A tiempo completo

    **Who we are**: We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe. **What we do**: We bring simple and secure physical security to...


  • Desde casa, Colombia Keep A tiempo completo

    **Our Journey at Keep**: At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from...


  • Desde casa, Colombia Lean Tech A tiempo completo

    **Overview**: Provides direct technical support to internal business customers for software and hardware issues. Completes initial ticket assessment, researches potential solutions, and delivers fixes to the end user. Collects information from internal customers and works towards timely resolution. Collaborates with Tier II internal and external IT and...


  • Desde casa, Colombia US-based Technical Concierge Company A tiempo completo

    **Technical Support Specialist - Colombia/Ecuador** **Compensation**: $6,000 - $7,200 yearly **Responsibilities**: - Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution. - Ability to work in a fast-paced environment. - Diagnose, troubleshoot, and replicate customer...


  • Desde casa, Colombia TripleTen A tiempo completo

    At TripleTen, we're building an international family of digital re-skilling products to help people with versatile backgrounds learn a new profession and build a sustainable career in tech. Our program graduates have landed jobs at top companies like Tesla, Spotify, PlayStation, Google, and Microsoft. So far, over 5,000 students have chosen TripleTen, and...


  • Desde casa, Colombia Coastline Equity A tiempo completo

    **Summary & Objectives** The Human Resources Specialist will support the Chief Administrative Officer (CAO) in various human resources activities such as recruitment, team member relations, training & development, benefits administration, and talent management. The HR Specialist will play a key role in contributing to Coastline Equity's success as we...


  • Desde casa, Colombia My VA Support A tiempo completo

    Schedule: Monday to Friday, 45 hours per week Contract Type: International Service Provision. As the hiring company, we will not assume any payment for social security or taxes that each contractor is responsible for in accordance with Colombian laws and regulations. Location: Remote (Not based in the USA or Canada) Compensation: Competitive salary based...


  • Desde casa, Colombia MessageBird A tiempo completo

    **Transform the communications world!**: We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). - ** What’s my job title?** Customer Support Specialist - ** Where in the world? **Remote in Colombia - ** Working hours? **You will work during standard US timezones - ** What...


  • Desde casa, Colombia Lean Tech A tiempo completo

    Job Description Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate...


  • Desde casa, Colombia Ashby A tiempo completo

    Hello! I’m Allie, Head of Support here at Ashby. I'm excited to share that we're hiring a Product Support Specialist located in LATAM! This hire will be located in Mexico, Costa Rica or Columbia. In this role, you will spend a lot of time working directly with customers. You’ll also spend time on projects that make the work that we do better. Past...