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hace 2 meses
At Somewhere, we are seeking a highly skilled Clinical Communication Specialist to join our team in Latin America. As a key member of our remote team, you will play a vital role in facilitating communication between patients and our Illinois-based medical team.
Key Responsibilities:- Patient Message Management: Receive and accurately document patient messages and inquiries, ensuring timely and effective communication.
- Message Prioritization: Prioritize and relay patient messages to appropriate physicians and providers, utilizing your strong understanding of orthopedic outpatient protocols.
- Protocol Execution: Interpret and follow surgeons' protocols accurately, demonstrating a thorough understanding of post-operative care and potential infections.
- Administrative Support: Assist with administrative tasks as assigned, showcasing your ability to work independently and as part of a team.
- Language Proficiency: Fluency in both English and Spanish (written and verbal) is essential for this role.
- Clinical Background: At least 2 years of clinical background, preferably with foreign medical school or nursing school experience (US-credentialed program preferred).
- Orthopedic Knowledge: Strong understanding of basic orthopedic outpatient protocols and ability to execute them accurately.
- Communication Skills: Excellent communication and documentation skills, with a strong attention to detail and ability to follow established protocols.
- Medical Terminology: Proficiency in relevant medical terminology and ability to work with Epic Electronic Medical Record system.
- Interpersonal Skills: Strong interpersonal abilities, with the ability to handle sensitive information with discretion.
- HIPAA Compliance: Thorough understanding of HIPAA compliance and regulations.
Important Note: As this position is based outside of Illinois, the role does not involve providing medical advice. The primary function is to facilitate communication between patients and our Illinois-based medical team.
