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Clinical Communication Specialist
hace 2 meses
At Somewhere, we are seeking a highly skilled Clinical Communication Specialist to join our team. As a Clinical Communication Specialist, you will play a critical role in facilitating communication between patients and our medical team.
Key Responsibilities:- Receive and accurately document patient messages and inquiries
- Prioritize and relay patient messages to appropriate physicians and providers
- Understand and follow orthopedic outpatient protocols
- Assess the urgency of patient concerns, particularly regarding post-operative care and potential infections
- Interpret and follow surgeons' protocols accurately
- Assist with administrative tasks as assigned
- Fluency in both English and Spanish (written and verbal)
- At least 2 years of clinical background, preferably with foreign medical school or nursing school experience (US-credentialed program preferred)
- Strong understanding of basic orthopedic outpatient protocols
- Ability to execute a protocol
- Excellent communication and documentation skills
- Strong attention to detail and ability to follow established protocols
- Proficiency in relevant medical terminology
- Ability to work independently and as part of a team
- Experience with Epic Electronic Medical Record system
- Strong interpersonal abilities
- Ability to handle sensitive information with discretion
- A sense of urgency in resolving patient concerns
- Thorough understanding of HIPAA compliance and regulations
As this position is based outside of Illinois, the role does not involve providing medical advice. The primary function is to facilitate communication between patients and our Illinois-based medical team.
Education:- Medical or nursing background required, with preference given to candidates from US-credentialed programs or those who have completed or partially completed foreign medical school
