Service Delivery Coordinator

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Logicalis A tiempo completo
Seguimiento entregables Clientes por contrato

  • Sesiones y visitas periódicas clientes
  • Gestión de Encuestas de satisfacción
  • Seguimiento ANS
  • Escalamiento Incidentes críticos y requerimientos urgentes
  • Presentación de informes a clientes
  • Seguimiento Service Excellence ISO 20000 grupo regional de calidad de procedimientos LATAM.
  • Seguimiento tickets
  • Atención Auditorías internas y externas de clientes y apoyo a las auditorías de Logicalis
  • Función de Project Manajer en miniproyectos de clientes o del área
  • Función de Project Manager en Onboardings clientes Optimal y otras herramientas
  • Seguimiento a proveedores y órdenes de compra
  • P&L de clientes
  • Elaboración de informes bajo demanda

Qualificações

  • Experiência manejando ITSM preferiblemente Service Now
  • Experiência con la entrega de servicio al cliente
  • Experiência manejando SLAs, escalamientos, quejas reclamos y contratos.
  • Experiência atendiendo auditorías
  • Experiência en Excel y/o Power BI
  • Experiência en manejo de procedimientos de ITIL, tales como gestión de incidentes, requerimientos, cambios, problemas, configuración
  • Muy buenas habilidades de comunicación con otras áreas, tales como comercial preventa, Legal, finanzas y compras.
  • Share With:

Job Snapshot:

Employee Type:

  • Full-Time
    Location:Bogota, Colombia
    Job Type:
  • Other

  • Experience:
  • Not Specified

  • Date Posted:
  • 8/24/2023


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