Empleos actuales relacionados con Service Delivery Coordinator - Bogotá, Bogotá D.E. - Logicalis


  • Bogotá, Bogotá D.E., Colombia Halliburton Energy Services A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at Halliburton Energy Services. As a key member of our operations team, you will be responsible for overseeing the SAP process from sales order creation to preparation for delivery and invoicing.Key ResponsibilitiesEnsure accuracy of job-related requisitions and...


  • Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Dispatch Coordinator to join our team at Superior Contracting & Maintenance. As a key member of our operations team, you will be responsible for coordinating and dispatching technicians for maintenance and construction services work orders, ensuring efficient and effective service delivery to...

  • Service Delivery Expert

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job SummaryThe Service Delivery Specialist will be responsible for delivering end-to-end services in Central America and the Caribbean, focusing on cost control and customer satisfaction. This role will interact with various teams, including Contact Center, Logistics, Parts, Global Accounts, and Technical Support.This position will also oversee vendors, such...


  • Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Superior Contracting & Maintenance. As a key member of our operations team, you will be responsible for coordinating and dispatching technicians for maintenance and construction services work orders, ensuring efficient scheduling and customer...


  • Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job Title: Service Delivery-Incident ManagerAt Endava, we are seeking a highly skilled Service Delivery-Incident Manager to join our team. As a key member of our Service Delivery team, you will be responsible for overseeing the resolution of IT incidents, ensuring minimal disruption to business operations.Key Responsibilities:Incident Management: Receive,...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Description**About Lenovo**We are a global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Our bold vision is to deliver smarter technology for all, and we're building a more inclusive, trustworthy, and smarter future for everyone,...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    About the RoleAs a key member of our Service Delivery team at Endava Limited, you will play a critical role in ensuring the seamless delivery of our services to our clients and their customers. This involves defining and shaping best practices and tools for clients to maintain and increase product value, as well as managing relationships between clients and...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job SummaryThe Service Delivery Specialist will be responsible for overseeing the entire service delivery process in Central America and the Caribbean, focusing on cost control and customer satisfaction. This role will interact with various cross-functional teams within the Services department, including Contact Center, Logistics, Parts, Global Accounts, and...


  • Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Service Delivery ManagerAt Anthology Inc, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for delivering exceptional services to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Act as the central point-of-contact for...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    About the RoleAt Endava Limited, we are committed to harnessing technology to drive meaningful change. As a Service Delivery Incident Manager, you will play a critical role in ensuring the delivery of our services to our clients and their customers.This position involves coordinating with various teams to resolve IT incidents, investigating root causes, and...


  • Bogotá, Bogotá D.E., Colombia BOG Fortrea Colombia Ltda. A tiempo completo

    HR Service Delivery SpecialistFortrea is a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience. We provide pharmaceutical, biotechnology, and medical device customers with a wide range of clinical development, patient access, and technology solutions across more than 20...


  • Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Superior Contracting & Maintenance. As a key member of our operations team, you will be responsible for coordinating and dispatching technicians, managing emergency work orders, and providing exceptional customer service to our clients.Key...


  • Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job DescriptionAt Endava, we are committed to delivering exceptional services to our clients and their customers. Our Service Delivery team plays a critical role in ensuring the smooth operation of our services, and we are seeking a highly skilled and experienced professional to join our team as an Incident Manager.The Incident Manager will be responsible...


  • Bogotá, Bogotá D.E., Colombia United Nations A tiempo completo

    {"h3": "Chief of Section, Service Delivery - United Nations"} This position of Chief Service Delivery is located under the Office of the Chief of Mission Support (OCMS) in the United Nations Verification Mission in Colombia (UNVMC). The incumbent will report to the Chief of Mission Support (CMS). Key Responsibilities Oversee the planning and coordination of...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    About the RoleAt Endava Limited, we are committed to harnessing technology to drive meaningful change. As a Service Delivery Incident Manager, you will play a critical role in ensuring the delivery of our services to our clients and their customers.This position involves coordinating with various teams to resolve IT incidents, investigating root causes, and...

  • Logistics Coordinator

    hace 9 horas


    Bogotá, Bogotá D.E., Colombia ONE CORPORATION SAS A tiempo completo

    Job Title: Logistics CoordinatorONE CORPORATION SAS is seeking a highly organized and detail-oriented Logistics Coordinator to join our team. As a Logistics Coordinator, you will be responsible for coordinating the logistics of events and ensuring that all necessary supplies and equipment are in place.Key Responsibilities:Coordinate with vendors and...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Description**About Lenovo**We are a global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Our bold vision is to deliver smarter technology for all, and we're building a more inclusive, trustworthy, and smarter future for everyone,...


  • Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Service Delivery ManagerAt Anthology Inc, we are seeking a highly skilled Service Delivery Manager to join our Customer Services team. As a key member of our team, you will be responsible for delivering exceptional services to our customers, providing superior customer support, project management, communication, and documentation.Key...

  • Service Delivery Manager

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Service Delivery ManagerAt Anthology Inc, we are seeking a highly skilled Service Delivery Manager to join our Customer Services team. As a key member of our team, you will be responsible for delivering exceptional services to our customers, providing superior customer support, project management, communication, and documentation.Key...

  • Logistics Coordinator

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia ROSEN Group A tiempo completo

    Job DescriptionJob Title: Shipment CoordinatorLocation: BogotaDescription:The Shipment Coordinator plays a crucial role in managing daily shipping and distribution operations for the ROSEN Group, a leading global provider of cutting-edge solutions in the Oil and Gas industry.Responsibilities:Coordinate and handle transport requests or consignments by sea,...

Service Delivery Coordinator

hace 3 meses


Bogotá, Bogotá D.E., Colombia Logicalis A tiempo completo
Job Snapshot

Employee Type:

  • Full-Time

Location:

Bogota, Colombia
Job Type:


  • Other

Experience:

  • Not Specified

Date Posted:

  • 8/24/2023

Job Description:

  • Seguimiento entregables Clientes por contrato
  • Sesiones y visitas periódicas clientes
  • Gestión de Encuestas de satisfacción
  • Seguimiento ANS
  • Escalamiento Incidentes críticos y requerimientos urgentes
  • Presentación de informes a clientes
  • Seguimiento Service Excellence ISO 20000 grupo regional de calidad de procedimientos LATAM.
  • Seguimiento tickets
  • Atención Auditorías internas y externas de clientes y apoyo a las auditorías de Logicalis
  • Función de Project Manajer en miniproyectos de clientes o del área
  • Función de Project Manager en Onboardings clientes Optimal y otras herramientas
  • Seguimiento a proveedores y órdenes de compra
  • P&L de clientes
  • Elaboración de informes bajo demanda

Qualificações

  • Experiência manejando ITSM preferiblemente Service Now
  • Experiência con la entrega de servicio al cliente
  • Experiência manejando SLAs, escalamientos, quejas reclamos y contratos.
  • Experiência atendiendo auditorías
  • Experiência en Excel y/o Power BI
  • Experiência en manejo de procedimientos de ITIL, tales como gestión de incidentes, requerimientos, cambios, problemas, configuración
  • Muy buenas habilidades de comunicación con otras áreas, tales como comercial preventa, Legal, finanzas y compras.