Chief of Section, Service Delivery

hace 2 semanas

Bogotá, Bogotá D.E., Colombia United Nations A tiempo completo

This position of Chief Service Delivery is located under the Office of the Chief of Mission Support (OCMS) in the United Nations Verification Mission in Colombia (UNVMC).

The incumbent will report to the Chief of Mission Support (CMS).

Responsibilities:

Within the delegated authority, the Chief Service Delivery P-5 is responsible for the following functions:

  • Exercises managerial and supervisory control over all logistics, technical and operational support services within the Service Delivery section. He/she works in close cooperation with Mission Support Division (MSD) Section Chiefs to ensure that the demands for goods and services are planned and resourced, forecasted, accurate, and submitted in a timely manner to allow for processing through the supply chain in time to meet client requirements. The incumbent contributes to planning for, and resourcing operational requirements in close coordination with all Mission components to ensure successful implementation of mission mandated tasks.
  • Manages and coordinates all multifunctional support services requirements between the UN Headquarters, Mission components and other UN and nunUN entities to ensure efficiency and effectiveness of support services. He/she acts as the principal liaison between the Mission, the Regional Service Centre (Global Service Centre), and the Headquarters as appropriate, for support delivery service matters and coordination of daytoday support services at Mission Headquarters and Sectors/Field Offices. The incumbent implements UNHQ policy and develops mission procedures to ensure support services satisfy UN regulations and rules.
  • Initiates the development and implementation of the service delivery work plan, prioritizes and anticipates requirements. He/she implements policies and procedures to facilitate achieving workplan goals.
  • Develops and monitors Key Performance Indicators (KPIs) to ensure consistency and improvements in service delivery.
  • Conducts overall planning and coordination of logistics support services for deployment of civilian, military and police deployments in all sectors of the Mission. He/she ensures that logístical requirements take account of genderspecific needs. The incumbent acts as work force planner, Hiring Manager and First Reporting Officer for the Service Delivery section and Unit Chiefs respectively. He/she manages and supervises an integrated civilian, military and police mission support organization that is trained, resourced and motivated to meet client requirements in execution of the Mandate. The incumbent participates in the selection of senior military or police staff officers assigned to his/her section.
  • Assumes responsibilities of Certifying Officer for the budget allocation to Mission Service Delivery. The incumbent is required to chair or be a member of technical and operational bodies. The incumbent advises senior management (CMS, Head of Military or Police Components or any other relevant civilian Head of Component), on support services management, structures and staffing levels ensuring that they are, at all times, adequate to meet the requirements of the mission support concept.
  • Ensures timely and proper management of UN owned assets and contractual services of high financial value under the control of Service Delivery.
  • Coordinates budgetary requirements for Service Delivery section, submitting budget performance reports and contributing to Mission overall budget submission in close coordination with Mission Service Chiefs and CMS.
  • Provides technical and professional response to Board of Auditors (BOA), Office of Internal Oversight Services (OIOS) audit observations and ensures that agreed observations are implemented in a timely manner.
  • Performs other related duties including deputising for CMS as required.
Competencies
Professionalism

Communication
Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Planning and Organizing
Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Leadership
Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvem

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