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Sales Operations Manager
hace 4 meses
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the role:
- As a Sales Operations Manager, you are part of the commercial team, reporting to the Head of Merchant Services. You will be responsible to drive a diversity of Continuous Improvement projects on our Sales Processes and improve Sales Efficiency. You will work intensely with the Business Process Owners, the Salesforce team, and your colleagues from other departments like Operations, Risk and Compliance, to take a true EndtoEnd improvement approach.
What you will do:
- Manage Key Commercial Excellence projects.
- Manage, Maintain, and Train the Commercial Process Framework
- Drive Continuous (Process) Improvement
- Drive Process Adherence and Adoption
- Deliver Commercial Process and System Simplification (cost reduction)
- Deliver Reduction in Sales Cycle Times (cost reduction)
- Deliver increase in Sales Efficiency (cost reduction, revenue increase)
- Deliver increase in Merchant satisfaction (revenue increase/churn prevention)
- Deliver increase in Salesforce user satisfaction (Cost reduction)
- Enhance the Quality of salesrelated SFDC Change request/requirements (cost reduction/ prevent inefficiency)
What you need to succeed:
- Bachelor's degree in engineering, economics, IT, or related field
- 7+ years of proven experience as a Project management or/ and Process improvement
- Experience on Project Management and process mapping methodologies
- Salesforce User Knowledge (or other Sales related CRM)
- Experience with User Story/requirement building
- Continuous improvement and/or Six sigma trained.
- Business English Proficient
- Advanced user in MS Excel, PPT
About us
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge.
Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers.
Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith.
An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up.
At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
