Service Intermediate Analyst

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

The Service Intermediate Analyst is an intermediate position responsible for performing moderately complex workflow analysis of departmental systems, workforce, and procedures in coordination with the Customer Service function.

The overall objective is to ensure accurate reporting and compliance across all product lines.

Responsibilities:

  • Write, design, analyze and recommend changes to moderately complex requirements relevant to the Customer Service function
  • Perform financial, statistical, and operational studies to assist initiatives and ongoing reporting needs of the Customer Service function
  • Perform feasibility analysis for process changes and partner with others outside of team to develop process improvements and solutions
  • Develop and maintain working industry knowledge of industry practices and standards
  • Recommend appropriate actions to identified problems, as needed
  • Provide basic assistance within a specific section of Citi's Customer Service function
  • Coordinate the workflow with related functions

Qualifications:

  • 25 years of experience in a related role
  • Proficient project management skills
  • Effective verbal and written communication skills Spanish and English
  • Influencing and relationship management skills
  • Demonstrated ability to remain unbiased in a diverse working environment

Education:

  • Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Hibrido Casa - Campus

-
Job Family Group:

Customer Service

-
Job Family:

Service

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting
  • Service Desk, Ssr Analyst

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Globant A tiempo completo

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.Right now, we are looking for a Service Desk Analyst to join our Team You will be the key person for solving any technical difficulty...


  • Bogotá, Bogotá D.E., Colombia Michael Page A tiempo completo

    Reportando a Coordinador de Facturación, la posición de Customer Service Analyst Junior deberá:* Llevar a trazabilidad de la facturación de inventarios;* Manejar SAP rubros de facturación e inventarios;* Realizar el seguimiento a procesos del área.Perfil buscado (h/m)Buscamos profesional en Administración de Empresas, Ingeniería Industrial o carrera...

  • Customer Service Analyst

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Reckitt A tiempo completo

    Want to use your initiative to improve results? As Customer Service Analyst, you'll have the freedom to implement your own ideas and ensure we delight our customers. Every time.Customer Service AnalystBogota, Distrito Capital de BogotaCompetitive Salary & excellent benefits package Focusing on one or more of our major accounts, you'll ensure your customer...


  • Bogotá, Bogotá D.E., Colombia IQVIA A tiempo completo

    Join our team as an Institutional Market Analyst who, according to the growing demand for solutions for the institutional market, works in the need to strengthen the technical evaluation of variables associated with medications, to offer solid solutions, with a focus on customer service.The main functions you will be in charge of are:Maintain contact with...


  • Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Service Coordinator

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Alfa Laval A tiempo completo

    Planning and daily management of service engineers work schedules. Placing of customer purchase orders onto relevant systems. Complete service cycle: plan, supervise execution and complete paperwork and system related information. Manage engineer's further actions/leads from service reports. Ensure that jobs are executed according to requests. Support and...


  • Bogotá, Bogotá D.E., Colombia Equinix A tiempo completo

    Operations Compliance Analyst Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...


  • Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities: Serve as single point of contact...


  • Bogotá, Bogotá D.E., Colombia Unisys A tiempo completo

    What success looks like in this role:A service management analyst is responsible for providing day to day support for Major Incident Management process and service operations. They play an important role in ensuring that major incidents are resolved quickly and effectively, minimizing disruption to business operations. Provides capture support for Major...


  • Bogotá, Bogotá D.E., Colombia Unisys A tiempo completo

    What success looks like in this role:Senior service management analyst is re sponsible for overseeing and analyzing the performance of Major Incident Management process and service operations. P lay s an important role in meeting service level agreements and achieving a high level of customer satisfaction. Serves as the primary contact for inquiries and...


  • Bogotá, Bogotá D.E., Colombia 12240 Colrepfin Ltda A tiempo completo

    Description The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related operational activities and providing resolutions in coordination with the Customer Service team. The main objective of this role is to design and develop, reports, analysis, and presentations to drive key business decisions and support...

  • HR Payroll Analyst

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia SLB A tiempo completo

    The HR Payroll Analyst is responsible for ensuring accurate and timely payment of employees by carrying out necessary payroll processes and procedures in strict compliance with Schlumberger guidelines, employment regulations, and country legislation. Be accountable for end-to-end payroll processing according to global and local Schlumberger...


  • Bogotá, Bogotá D.E., Colombia 12240 Colrepfin Ltda A tiempo completo

    The Risk Operations Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Service Center

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Alfa Laval A tiempo completo

    Service Center lead in service and administrative function, based in Funza, Cundinamarca. Fully responsible for the Field Service cost centre forecast and result including investments and monitor progress against financial targets Secure a strong QHSE culture within the Field Service organization. Manage and develop capabilities needed to support the overall...


  • Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

    Job Description:The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related operational activities and providing resolutions in coordination with the Customer Service team. The main objective of this role is to design and develop, reports, analysis, and presentations to drive key business decisions and support...

  • Analyst Apar

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    We are searching for the best talent for Analyst APAR to be in Bogotá.Purpose:The Analyst APAR is responsible from an end-to-end perspective of the customer credit analysis, blocked order release process and customer daily credit data management with regional and multi-sector scope to support internal customers for strategic decisions, financial and risk...

  • Associate Billing Analyst

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Publicis Global Delivery A tiempo completo

    Job Description The Associate Invoice Reco Analyst is a beginner-level position in Business Finance Operations.Responsibilities include the creation of Production Jobs, Job monitoring, Issuing/checking billing instructions to the shared service team, and resolving/responding to client billing queries.Actively participates in tasks related to the successful...

  • Field Service Engineer

    hace 7 días


    Bogotá, Bogotá D.E., Colombia ABB A tiempo completo

    Field Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Service Desk Analyst

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Hubtek LLC Colombia A tiempo completo

    Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.Our modern offices are pet-friendly and we provide different amenities such as casual...

  • Service Desk Analyst

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia HUBTEK A tiempo completo

    Description:Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.We have been impacting the world since 2018 and we want to keep pushing...