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Service Desk Analyst
hace 4 meses
Description:
Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.
We have been impacting the world
since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
pet-friendly and we provide different amenities such as casual attire, and free beverages. Some of our
benefits are health club membership, exercise plan, nutritional plan or home medical services.
As a
Service Desk Analyst Level I,** you will be in charge of monitoring the automation of the bots to ensure that the bots run as expected in the agreed schedule.
Some of your responsibilities are but are not limited to:
- Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
- Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
- Communicate and inform to customer when an issue is identified during the monitoring and the bot should be stopped to fix it.
- Respond to customer service desk tickets to solve requirements made.
- Update configuration bots to fix issues (First Level), test them and set them up to production again.
- Manage and solve service desk tickets within the service level agreement.
- Communicate internally with team groups and provide key information on time.
- Escalate to the next level of support with development or providers.
Requirements:
What would help you succeed:
- Believe and love what you do.
- Teamwork.
- Proactivity.
- Goal and results orientation.
Minimum requirements:
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Studies:High School degree is
required. Desirable technical, technological, associate or bachelor's degree related to Systems, Automation, Technology, Software, Computing, or similar fields.
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Experience: Basic knowledge in
Automation Anywhere and SQL server is desirable.
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Language: Good English skills are required, with B2 proficiency or higher preferred.
Perks:
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Schedule:Weekly rotating schedule**, running from either Monday to Friday or Wednesday to Sunday. The shifts are from 6:00 a.m. to 4:00 p.m., 8:00 a.m. to 6:00 p.m., and 3:00 p.m. to 1:00 a.m., following the American calendar.
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Contract: Indefinite term contract + Benefits.
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Places:Only for Colombia. This position will be
remote.
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Salary: $ COP + USD bonus for KPI compliance.
**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?
