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B2c Customer Service Executive
hace 4 meses
Key Job Responsibilities
- Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)
- Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market
- Maintain student database and student arrival pipeline
- Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.
- Develop excellent relationships with students
- Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities
- Provide efficient, friendly and proactive customer service to students and school personnel.
- Continually look for ways to improve service, response times and quality of information
- Take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc.
- Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues
- Other duties as assigned
Minimum Qualifications
- Bachelor's Degree or equivalent
- Strong written and verbal communication skills
- Exceptional organizational skills and the ability to solve problems and meet deadlines
- Commitment to excellence in customer service
- Data entry skills with keen attention to detail
- Ability to work independently and as a team
- Fluent in Portuguese and English
- 12 years of experience in customer service
Physical Requirements
- Sitting
- Standing
- Walking
- Climbing
- Lifting up to 50+ pounds
- Pulling
- Pushing
- Carrying
- Grasping
- Reaching
- Bending
Visual Acuity
- Color Determination
- Speaking
- Listening
