Fraud Prevention and CCS Technical Implementation Specialist

hace 4 días

Medellín, Colombia Fiserv A tiempo completo

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Fraud Prevention and CCS Technical Implementation Specialist

Role Overview

We are looking for a Fraud Prevention and CCS Technical Implementation Specialist that can understand, configure, test, and implement Fraud prevention tools and customer communication tools.

This role will focus on delivery Falcon and CCS solutions, providing training and support to new and existing customers, as well as supporting new CCS (Customer Contact Strategies) outside fraud prevention area.

These are real-time solutions that combines predictive analytics to offer comprehensive fraud prevention, security, and compliance management, with a focus on the customer lifecycle.

The professional will be a key player to implement and support FICO Falcon Modules (i.e., Case Manager and Rule Expert) and FICO CCS software components in LATAM region.

Being an active lead member to detect, learn, and share best practices on Fraud prevention. Support the development of long-term strategic risk management policies to minimize the risk of fraud losses.

This person should be able to interact with a customer to understand their business needs and should have the ability to translate into technical requirements for Falcon and CCS, leading to required configuration and rules programming.

Experience in Facilitate Training, Analytical Skills, database usage (SQL) and Fraud operations are a plus.

Analytical skills are required to interact with customers, design customized solutions and adapt the application to customer needs.

Effective communication skills are desirable as would facilitate interaction with technical, commercial, and business/product areas to integrate Fraud prevention solution.

The responsibilities are:

WHAT WILL DO?

  • Implementation and support of FICO Falcon software (fraud prevention) in LATAM region
  • Health check Fraud prevention tools.
  • Review, analyze and understand Production Support incidents/tickets to determine the solution required.
  • Falcon training delivery - modules Case Manager and Rule Expert
  • Perform low to moderately complex analysis to understand client needs.
  • Manage projects supporting testing, dealing with incidents and obstacles.
  • Identify and advocate process improvement opportunities in all aspects of the position duties and responsibilities.
  • Understand and work along the client with new fraud strategies or changes to existing ones.
  • Analyze and evaluate Fraud Detection models.
  • Work collaboratively with members of our clients’ teams installing software releases on their environments and assist in testing and trouble-shooting issues on the client’s environment.
  • Provide consultancy and best practice guidance on how to operate Contact and Fraud Strategies.
  • Coordinate CCS Strategies and Falcon Rules review to minimize Fraud Losses.
  • Mentoring and supporting graduates and junior team members

SKILLS AND KNOWLEDGE

  • Fluency in English and Spanish, Portuguese is a plus.
  • Preferred 2 years with Falcon (or comparable system such as other rules decision engines) fraud strategy and rule writing.
  • Preferred any experience with FICO CCS (or comparable customer contact strategy system).
  • Strong analytical, interpretive, critical thinking, and problem-solving skills.
  • Preferred financial services experience with deep knowledge of data mining and data analytics tools.
  • Preferred some experience using reporting tools such as Power BI, Excel, Tableau or Business Objects.
  • Ability to interact effectively with all levels of company personnel and customers.
  • Must be able to work in a high-productive, deadline-oriented environment.
  • Must be flexible to manage multiple tasks simultaneously.
  • Strong experience on IT solutions for the Financial Industry, focused on Payments / Cards Issuing.
  • Fraud operational leader experience is a plus.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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