support engineer

Sutherland Global is seeking an attentive, goal-oriented individual to join our team as a Technical Support Engineer 1 in Bogotá. The role provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues, with a focus on NetApp OnTap and NetApp hardware troubleshooting.You will resolve customer problems via phone,...

A leading remote job platform is seeking a Support Engineer to provide technical assistance and improve customer satisfaction in a fully remote environment. Ideal candidates should have strong technical skills, including proficiency in SQL and programming languages like Python. You will handle support tickets, collaborate with engineers, and work on internal...

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in Latin America.As a Support Engineer, you will play a crucial role in ensuring the smooth operation of software products by providing technical assistance to customers. You will troubleshoot and resolve complex issues, collaborate closely...

Twilio, a remote-first company, is seeking a Technical Support Engineer 2 in Colombia to support customers using the Twilio platform. You will be the voice of Twilio to customers and partners, acting as a subject matter expert for Twilio APIs and SDKs, with rostering for a 5-day work week that may include weekends.Responsibilities include addressing issues,...

BairesDev is seeking a Technical Support Engineer to diagnose and resolve GenAI-powered chatbot and search issues, while owning Zendesk configuration and Jira hygiene. This 100% remote role connects you with a global team delivering AI-driven products.You will collaborate with TPMs, BAs, Scrum Masters, and engineers, applying advanced troubleshooting to...

Kyndryl Inc. in Bogotá, Colombia is seeking a Technical Support specialist to troubleshoot desktop hardware, software, and network issues for clients and colleagues. You will diagnose problems, perform IMAC activities, and ensure issues are resolved efficiently while maintaining service levels.The role emphasizes customer-focused technical support, growth...

One Sutherland is seeking an Actimise Technical Support Engineer in Bogotá for a hybrid role. You will handle client issues, review configurations, and guide users through Java, SQL, and XML-based setups.You will install, configure and customize solutions, reproduce issues, and document interactions in CRM while collaborating with higher tiers for...

Tier1 - Technical Support Engineer IRC304512 Function IT, Telecom & Internet Experience 1-3 years Location Colombia - Bogota Skills Cisco Routing, DHCP, IPv6, Linux, Networking, TCP/IP, Telecommunication We are looking for a Tier 1 to join our teams! You will work with a leading provider of innovative broadband solutions that deliver video, voice, and data...

Zemsania busca un(a) COBOL/AS400 Support Engineer para administrar y optimizar entornos AS400/iSeries. Se necesita un profesional con mínimo 5 años de experiencia en roles similares y conocimiento de COBOL, CL y bases de datos DB2/400.El candidato ideal deberá tener un nivel de inglés mínimo B2, ser capaz de desarrollar y mantener aplicaciones, y...

Darwin AI is seeking an enthusiastic Support Executive to join our Operations team in Bogota. You will be the first point of contact for customers, ensuring they realize value from day one and helping them onboard with our AI solutions.You will build AI assistants, troubleshoot integrations, and coordinate with engineering and product teams to resolve issues...

Singular is seeking a Product Support Engineer for our LATAM team to handle B2B customer communications, perform deep-dive debugging, and deliver reliable resolutions. You will collaborate with Support, Product, and Engineering to improve the product and advocate for customers within the company.Strong English communication and self-motivation are essential....

Technical Support Engineer (Remote – Latam) We are looking for a Technical Support Engineer in Latin America. As a Technical Support Engineer, you will act as a key liaison between developers and the platform, helping solve complex technical challenges and enhancing the overall user experience. You will work closely with engineering teams to troubleshoot...

Fortinet, Inc. in Bogotá seeks an experienced technical sales/support professional to handle advanced troubleshooting for Fortinet products and to analyze customer network data for effective configurations. The role involves educating customers, coordinating with L3 support, and ensuring timely case closures.The candidate will collaborate with LATAM and...

Nutrient seeks a customer-obsessed, AI-forward engineer to be the first dedicated support hire for Nutrient Workflow, our workflow automation platform. You’ll own first-line support, reproduce issues, and work with engineering to provide fast, accurate solutions.You’ll work hands-on with customer infrastructure, use AI tools to automate repetition, and...

Softtek is hiring for a production support role in Bogotá and surrounding areas, with options for remote work across Colombia. The ideal candidate will have a strong background in C# and the .NET Framework, experience with AWS microservices and containerized environments such as Docker and Kubernetes, and the ability to validate deployments.This position...

Coupa seeks an enterprise software support professional to assist customers with how-to questions and troubleshoot production environments. You will collaborate with the Integration, Operations, and Customer Success teams to ensure customer success and build knowledge articles for self-help resources.The role emphasizes strong Linux/Unix knowledge, scripting...

A leading IT services provider in Colombia is seeking an IT Level 2 Support Engineer to deliver enterprise-level IT support. The ideal candidate will possess 3+ years of experience in managed IT services and have advanced technical skills in areas like server, firewall, and cloud technologies. This full-time role offers a competitive salary, weekly...

Jobtailor in Bogotá is seeking a technically skilled Support Specialist to deliver expert assistance to customers and colleagues. You will diagnose and repair complex equipment and software, respond to escalated issues, and ensure smooth operations across installations and training.The role emphasizes collaboration, problem resolution, and a commitment to...

Laravel is seeking a Customer Support Engineer to join our global team and ensure excellent service for developers using our ecosystem, including Forge, Vapor, Spark, Envoyer, and Nova. The role requires answering tickets quickly, documenting issues, and guiding users through Laravel Cloud and Nightwatch products.Remote, contract or permanent positions...

About the role CiraSync On-Premise is our self-hosted contact and calendar synchronization platform for Microsoft Exchange environments. It is the most technically demanding product in our portfolio, and today only a small number of agents can support it. We are hiring a dedicated engineer to expand that coverage. You will work directly inside customer...