support engineer

Booth and Partners in Colombia is seeking a technical support specialist to handle high‑complexity DNS and domain registration incidents from a remote home office. You will liaise with clients, partners, and engineering teams to ensure accurate diagnostics and timely incident resolution. The role covers DNS record configuration, gTLD/ccTLD transfers,...

Softtek está buscando un Ingeniero de Soporte de Aplicaciones Web; la posición es Sr y se puede desempeñar de forma híbrida en Bogotá y de forma remota en el resto de Colombia o con opción híbrida en México. El rol exige experiencia en reverse engineering, análisis de código y seguridad de aplicaciones, con dominio de SonarQube y herramientas...

Fortinet, Inc. in Bogotá seeks a field sales/technical specialist to support networking and security products across LATAM. You will troubleshoot, analyze configurations, and educate customers while coordinating with L3 teams and maintaining case SLAs. Experience in call centers and security certifications are valued; Portuguese language ability is a...

Amadeus is hiring a Product Support Engineer in Bogota, operating in a hybrid model. You will monitor system health, handle first-line support, and drive incident resolution with cross-functional teams. The role emphasizes proactive monitoring, clear stakeholder communications, and ongoing process improvement. You will work with Datadog, Zabbix, Splunk,...

Darwin AI is seeking an enthusiastic Support Executive to join our Operations team in Bogota. You will be the first point of contact for customers, ensuring they realize value from day one and helping them onboard with our AI solutions. You will build AI assistants, troubleshoot integrations, and coordinate with engineering and product teams to resolve...

APM Terminals At APM Terminals, we are a team of over 20,000 people spread across more than 60 countries, united by a passion for delivering the world's goods. We are part of A.P. Moller-Maersk and play a vital role in enabling global trade and logistics. We are committed to fostering a culture of safety, collaboration, and continuous improvement while...

We are seeking a highly skilled and proactive Senior Trading Application Support Engineer to join our team.The Trading Application Support Engineer will provide critical technical support to the trading desk and back-office operations specializing in bond/loan trading. The ideal candidate will possess a strong understanding of financial instruments,...

Ikusi busca un ingeniero de soporte para atender y resolver incidentes relacionados con sus plataformas, documentándolos en ITSM y escalando cuando sea necesario. Se requiere educación en ingeniería (electrónica, sistemas o telecomunicaciones) y dominio del inglés; la ubicación es Bogotá, Colombia, con trabajo presencial. El rol implica...

Fortinet, Inc. in Bogotá seeks an experienced technical sales/support professional to handle advanced troubleshooting for Fortinet products and to analyze customer network data for effective configurations. The role involves educating customers, coordinating with L3 support, and ensuring timely case closures. The candidate will collaborate with LATAM and...

Overview We are looking for support technicians with knowledge and conversational English. Responsibilities Revisión de errores en laptops de hardware y software. Documentación y escalación de tickets. Identificación y acompañamiento a errores o fallos de red. Acompañamiento a terceros. Instalación y configuración de equipos laptops e impresoras....

Capgemini Engineering in Bogotá, Colombia, is seeking a skilled Support Engineer to provide operational and troubleshooting support for Kubernetes-based platform services, Port.io, and Argo DevSecOps. You will collaborate with developers, operations teams, and clients to ensure stability, performance, and reliability. The role emphasizes container...

About the Role We are looking for an experienced Tier 3 Technical Support Engineer to join a highly technical support environment focused on infrastructure, backup, networking, and business continuity solutions. This is a customer-facing role for someone who enjoys solving complex technical problems, working independently, and supporting customers during...

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be...

SupportYourApp is seeking a T3 Support Engineer to troubleshoot backend, databases, and API issues across web admin consoles and mobile apps. You will analyze logs, run queries, and implement small fixes while collaborating with Engineering. You will work in a multilingual, remote-friendly environment from the EU, with USD compensation. Strong SQL, PHP/JS,...

We’re looking for an experienced IT Desktop Remote Support Engineer to join our team and provide high-quality L1/L2 remote support in a dynamic, cloud-first and regulated environment. This role is ideal for someone who enjoys troubleshooting, working with modern cloud technologies, and supporting both business and specialized biotech...

A leading cybersecurity company is seeking a technical support professional in Colombia. The role involves troubleshooting Fortinet products, providing customer education, and collaborating with teams across Latin America. Candidates should have experience in Technical Assistance Centers and a solid understanding of networking protocols. A security...

Skills & QualificationsTypically requires field sales experienceAreas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company.Understanding of TCP/IP, routing protocols, L2/L3 switchesSecurity products firewalls, IPSec, IDS/IPS, Anti-Spam,...

A remote-first technology company seeks a Customer Support Agent Tier 2 to handle complex technical issues and improve internal processes. The ideal candidate will have a relevant degree, strong analytical skills, and experience with tools like Postman and Salesforce. This full-time position offers flexible working hours, mentorship, and growth...

About the RoleWe are looking for an experienced Tier 3 Technical Support Engineer to join a highly technical support environment focused on infrastructure, backup, networking, and business continuity solutions. This is a customer-facing role for someone who enjoys solving complex technical problems, working independently, and supporting customers during...

Sr. Strategic Technical Support Engineer- Remote/Hybrid, (Location Preference- Columbia, SC or South East US) We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a...