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Join Emapta Latam: Redefine Customer Service Excellence in Outsourcing
Emapta stands at the forefront of revolutionizing outsourcing since its inception in 2010 by CEO Tim Vorbach. Built from a vision for enhanced control and transparency in outsourcing, Emapta redefines the industry by empowering businesses to effortlessly build dedicated offshore teams worldwide. Beyond sourcing talent, Emapta nurtures comprehensive solutions with premium office spaces, legal and HR support, and cutting-edge IT infrastructure. What truly distinguishes Emapta is their commitment to empowering clients with full day-to-day management of their offshore teams, seamlessly integrating them into their business culture. With over 7,000 employees across 18 offices in 6 countries, Emapta caters to a diverse clientele, offering agile, personalized outsourcing solutions tailored to every business need. Join Emapta and experience above-market compensation, career growth, and a supportive work environment where you can thrive and make a global impact from home.
The Heartbeat of Customer Care: Your Role in Emapta's Outsourcing Success
Be part of our client’s team as a Customer Service Representative. Respond promptly to customer inquiries via phone, email, and live chat. Handle complaints effectively, provide accurate product information, and process orders. Maintain professionalism in all interactions and follow company communication guidelines.
Shift: 6 DAYS A WEEK (rotating shifts) | 2:00 am to 11:00 am / 6:00 am to 3:00 pm
Work setup: Onsite, Bogota/Medellin
Customer Delight: Your Daily Duties as a Service Representative
- Respond promptly to customer inquiries via phone, email, and live chat.
- Handle and resolve customer complaints effectively and empathetically.
- Provide accurate information on products, orders, shipping, and policies.
- Process orders, returns, and exchanges in accordance with company policies.
- Escalate complex issues to the appropriate department or supervisor.
- Maintain professionalism and a positive demeanor in all customer interactions.
- Follow communication procedures, guidelines, and policies.
Requirements
Skills Snapshot: What It Takes to Thrive at Emapta
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proven customer support experience or as a Customer Service Representative.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in computer navigation and typing skills.
- Experience with CRM systems and practices.
- Bachelor's degree in any field.
- Tech Stack: Microsoft Office
- Plus: Experience in BPO preferred.
Benefits
Beyond the Desk: Perks That Set Emapta Apart
- Work-Items (laptop, mouse, and headset)
- Indefinite term type contract.
- 5 extra days of vacation leave (20 in total) that could be monetized.
- Direct exposure to clients.
- Career growth opportunities.
- Diverse and supportive work environment.
- Prime Office Locations - Bogotá and Medellin.
- Up skilling: Emapta Academy
Welcome to Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.
#EmaptaExperience
