Customer Service Representative

hace 2 meses

Bogotá, Colombia Nuvei A tiempo completo

Job Type: Full-time / Permanent 

Reports To: Supervisor, Contact Center 

Location: Bogota, Colombia  

 

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. 

 WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. 

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey 

 

Your Mission 

 A Client Support Specialist is a friendly, diligent, and tech-savvy professional with availability during business hours. Client Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry. 

 

Key responsibilities include, but are not limited to: 

  • Shifts: 24/7 
  • Provides exceptional customer experience by addressing inquiries using phone, in a support-center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals.  
  • Answer inbound customer service and technical support calls from our customers. 
  • Leverage documentation and support resources to perform with precision. 
  • Rely on professionalism and tact to resolve occasionally critical or difficult situations. 
  • Ensure timely and effective resolution of customer service and payment requests. 
  • Identify trends and report them to promote continuous process improvement. 
  • Perform any other related tasks deemed essential to the company's success and our customers satisfaction. 

Qualifications include, but are not limited to: 

  • Enjoys working within a team while delivering on accountabilities 
  • Values creating high-quality work 
  • Executes on well-documented processes and investigates solutions when there is a gap in process documentation 
  • Energized by professional skill development and learning opportunities in general 
  • Proud of problem-solving ability 
  • High school diploma or equivalent 
  • Fluent in English & Spanish  

 

Working Language 

  • English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.  

Benefits 

Nuvei offers a wide variety of benefits which include: 

  • Medical insurance
  • Up to 2.5 additional days of annual leave per quarter, if Nuvei achieves its quarterly targets. 
  • Hybrid working environment.  

 

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

  • Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    About the RoleAt Medtronic, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of support and service.Key ResponsibilitiesRepresent Medtronic to external and internal customers, providing timely and accurate responses to...

  • Customer Service Representative

    hace 3 semanas

    Bogotá, Cundinamarca, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Custmer Service Representative ensures that customers are provided best in class...

  • Customer Service Representative

    hace 5 días

    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at KM2 Solutions. As an Accounts Receivable Agent, you will play a critical role in ensuring the timely collection of payments from customers.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries and resolve issues in a professional...

  • Customer Service Representative

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    Customer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP team?What youll do as a Customer Service Associate?Respond to all...

  • Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

    About TeleperformanceWe are a global leader in customer experience management, with a presence in over 91 countries. Our company has been recognized as one of the best companies to work for by Great Place to Work.Why Work with Us?We are a dynamic and innovative company that values our employees and provides opportunities for growth and development. Our team...

  • Customer Service Representative

    hace 2 días

    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at KM2 Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.Key...

  • Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia PayU A tiempo completo

    About PayUPayU is a leading payment and fintech company operating in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa. As a part of the Prosus group, one of the largest technology investors in the world, PayU is redefining the way people buy and sell online for our merchants and millions of...

  • Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Sitel A tiempo completo

    About SitelSitel is a global leader in the customer experience (CX) industry, with a team of 170,000 associates across the globe. We're the driving force behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and...

  • Customer Service Representative

    hace 5 días

    Bogotá, Bogotá D.E., Colombia GNM Salon Apparel A tiempo completo

    About UsWe are a rapidly expanding E-Commerce brand with numerous opportunities for growth and development. Our company, GNM Salon Apparel, is dedicated to providing exceptional customer service and experiences.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer...

  • Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Autocab. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide high-quality customer service and support to clients via phone, email,...

  • Customer Service Representative

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Kaplan International Languages A tiempo completo

    **Job Summary**Kaplan International Languages is seeking a highly skilled and organized Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to students and field staff from around the world.**Key Responsibilities:**Process student enrollment applications...

  • Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Trotalo SAS A tiempo completo

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Trotalo SAS. As a Bilingual Call Center Agent, you will be responsible for providing exceptional customer service to our clients in Colombia.About the Role:Provide Advanced English communication skills to clients via phone, email, or chat.Work 100% remotely with...

  • Customer Service Representative

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Kaplan International Languages A tiempo completo

    **Job Summary**Kaplan International Languages is seeking a highly skilled and organized Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to students and field staff from around the world.**Key Responsibilities:**Process student enrollment applications...

  • Customer Service Representative

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Medtronic. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries, resolve issues,...

  • Customer Service Representative

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Visa A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our cardholders via inbound phone calls.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries in a...

  • Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia DOV Marketing A tiempo completo

    We are a US-based marketing company, DOV Marketing, seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for generating leads from cold lists and engaging in off-schedule training sessions. You will be working remotely on a fixed schedule, Monday through...

  • Bilingual Customer Service Representative

    hace 2 días

    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job Summary:KM2 Solutions is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:Customer Service: Respond to...

  • Customer Service Representative II

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative II to join our team at Medtronic. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Interaction: Respond to customer...

  • Bilingual Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and exceeding customer satisfaction goals.Key ResponsibilitiesRespond to customer...

  • Sales and Customer Service Representative at Globaltize

    hace 2 meses

    Bogotá, Colombia Sofvio Recruitment A tiempo completo

    We’re helping one of our clients, Globaltize, hire a Sales & Customer Service Representative.‘‘Globaltize: Empowering USA companies with top talent from the Philippines, saving costs without compromising quality.’’Compensation: USD1.5K - 2K/month.+ Bonuses (up to 10% of base compensation) Location: Remote (for Colombia and Argentina...