Technical Customer Service Representative

hace 2 semanas

Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

Are you enthusiastic about technology?

Imagine being part of a leading company in the SaaS, Software, or Hardware industry.

Join our Customer Support Consultant team and excel in a diverse and multilingual setting while working from the comfort of your home. Unlock your potential by acquiring new skills and achieving ambitious objectives through our People First management philosophy.

Your responsibilities will include:

  • Delivering outstanding customer support through various channels including phone, email, and chat
  • Fostering positive and enduring relationships with clients
  • Efficiently managing and following up on customer inquiries
  • Staying informed about general market trends
  • Handling sensitive customer information with care
  • Implementing the latest customer satisfaction techniques
  • Maintaining a comprehensive understanding of our clients' products and services
  • Continuously seeking ways to improve team performance

To thrive in this position, you will need:

  • Proficiency in Spanish and English (C1 level required for both)
  • Experience in customer service, ideally within the hospitality sector
  • Excellent communication abilities
  • Strong analytical and research skills
  • A positive and responsible demeanor
  • A personal laptop or computer (minimum 8GB RAM) and a reliable internet connection (at least 50 Mbps download and 40 Mbps upload)

Additional advantages:

  • Experience in the hospitality industry
  • Familiarity with CRM systems

Benefits and Perks:

  • Flexible working hours
  • Fully remote work opportunity
  • An inclusive international atmosphere
  • Compensation in USD
  • Generous bonuses for employee referrals
  • Paid comprehensive training and probation period
  • Work-life balance
  • Supportive management focused on your development and long-term collaboration
  • Opportunities for personal growth

About Us:

SupportYourApp is a Support-as-a-Service provider that delivers secure technical, customer support, and CX services for technology companies worldwide. We collaborate with clients from over 30 countries and communicate in more than 60 languages.

Since our inception in 2010, we have established ourselves as an industry leader in premium outsourced customer support, expanding globally with eight hubs around the world.

We treat our team with the same care as our clients, providing an individualized approach and a positive work experience.

We embrace individuals from diverse backgrounds and experiences. Seize the opportunity to join us and submit your CV in English, highlighting your exceptional skills.

DISCLAIMER:

We are a multinational organization committed to unbiased practices. Candidate evaluations are not influenced by characteristics such as race, gender, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

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