Ver más Contraer

Sr. Manager, Client Care

hace 1 mes

Bogota, Colombia Visa A tiempo completo
Job Description

Senior Manager, Acceptance Support LAC

Position Description:

The Senior Manager, LAC Merchant Support will be responsible for the support of Acceptance Solutions products in the Latin America and Caribbean (LAC) region. This includes complete responsibility for the performance of the group supporting issue resolution at levels 1 & 2 for both merchants and partners within the region and partnership with the level 3 teams to ensure the best possible client experience at all levels.

The Senior Manager will be part of the global Acceptance Support organization and work to ensure consistency and harmony of LAC support processes with other supported regions.  They will be the primary support point of contact for internal stakeholders in the LAC region, including other CS leaders, sales, and product teams.  Candidates should have a strong knowledge the Visa Acceptance Platform including Cybersource and have experience working in a global support structure. 

This position may be located in Bogota, Columbia or Miami, Florida and must be bi-lingual in English and Spanish.  (Tri-lingual in English, Spanish, Portuguese a plus)

Responsibilities:

  • Drive the best possible Client Experience for supported merchant and partners.

  • Improve Operational Efficiency by delivering operational excellence and execution.

  • Be accountable for the overall performance of a team and lead by example.

  • Focus on Performance Development and Growth for all employees.

  • Participate in the hiring process by conducting interviews and making hiring decisions.

Key Competencies:

  • Effectively handles tasks, meets all expectations and follows through.

  • Displays a sense of urgency and motivation to succeed.

  • High personal standards and persistent in setting and accomplishing goals.

  • Is self-motivated with the ability to work independently and takes responsibility for results.

  • Effectively handles employee concerns and appropriately identifies and meets expectations/needs.

  • Demonstrates an ability to coach and increase performance from others.

  • Uses communication skills to inspire, influence and motivate others.

  • Effective time management skills.

  • Able to be trusted, honest and transparent by taking responsibility to do what was right.

  • Appropriately handles stressful situations and adapts easily to shifting priorities and challenges.

  • Takes initiative by creating bold solutions even when given vague instructions.

  • Comfortable and confident in approaching and interacting with others about improvements.

  • Ability to project manage and introduce new ideas and processes to make things better.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Qualifications

• Considerable knowledge of customer service/contact center principles, practices and procedures is required.
• Requires a minimum of 5+ years management experience in a customer service/contact center environment.
• Demonstrated commitment to quality and customer service.
• Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required.
• Must have punctual, regular and consistent attendance.
• Proven ability to coach, mentor and manage leaders and customer support representatives.
• Ability to compile data and identify trends.
• Knowledge of Acceptance Solutions products is extremely helpful.
• Self-motivated with the ability to work within a team and independently.
• Ability to quickly identify problems and then take appropriate action to solve including effective communication skills to wide audiences.
• Adapts easily to shifting priorities and challenges.



Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Cross-country - Commercial Sr Manager/ Vision Care

    hace 3 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    Johnson & Johnson actualmente está buscando un **Commercial SR Manager** para unirse a nuestro equipo de **Vision Care **ubicado en Bogotá-CO o en Panamá. Esta persona será responsable de gerenciar las operaciones comerciales de Vision Care en el North Hub, que incluye **Colombia, Centroamérica y Caribe **, explorando las oportunidades y potenciales...

  • Sr. Manager, Client Care

    hace 3 semanas

    Bogota, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Manager, Customer Care

    hace 3 semanas

    Bogota, Colombia Coupa Software A tiempo completo

    Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. Through the...

  • Finance Sr. Manager

    hace 3 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...

  • Gestora de Ventas y Atención Al Cliente en El

    hace 7 días

    Bogota, Colombia Dogs Natural Care A tiempo completo

    **Propuesta de Empleo**: **Gestora de Ventas y Atención al Cliente en el Mundo Digital - Dogs Natural Care** Dogs Natural Care, líder en el mercado colombiano de productos naturales para mascotas, busca incorporar a su equipo digital una Especialista en Ventas y Atención al Cliente apasionada por los animales y con un enfoque dedicado al cuidado y...

  • Sr Manager

    hace 4 semanas

    Bogota, Colombia BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Marketing Sr. Manager

    hace 4 semanas

    Bogota, Colombia Amgen A tiempo completo

    **HOW MIGHT YOU DEFY IMAGINATION?** If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering...

  • Account Manager

    hace 1 semana

    Bogota, Colombia DSM-Firmenich A tiempo completo

    ... **Account Manager** **Colombia** **Modalidad de trabajo: Home Office** **C40** Estamos buscando el mejor talento para el puesto de Account Manager Personal Care - Región Andina. Un equipo de alto desempeño busca un nuevo rol ubicado en Colombia para construir y fortalecer relaciones, comprender el negocio y las necesidades del cliente para brindar...

  • QA Analyst, Client Care

    hace 3 semanas

    Bogota, Colombia Visa A tiempo completo

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Account Manager

    hace 3 semanas

    Bogota, Colombia DSM A tiempo completo

    **DSM - Bright Science. Brighter Living.** **Account Manager -Personal Care**: **¿Qué es lo que haras?**: Aumentar y defender la rentabilidad del negocio de cuidado personal y los ingresos por ventas en la región mediante la gestión de las relaciones con los clientes, los proyectos y los servicios, la identificación de oportunidades, la creación de...

  • Product Manager Sme Eoriginal Wolters Kluwer

    hace 3 semanas

    Bogota, Colombia Sophos Solutions A tiempo completo

    Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un **Product Manager** Expert en la suite de eOriginals de Wolters Kluwer bilingüe en esquema remoto **Tendrás la oportunidad...

  • Client Care Associate

    hace 4 semanas

    Bogota, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Home Care

    hace 4 semanas

    Bogota, Colombia B. Braun Medical S.A. A tiempo completo

    Generar las estrategias para implementas las 4 líneas definidas de productos claves para Home Care (Bombas de infusión, OPAT, Nutrición y Heridas) y desarrollo de temas ambulatorios, tanto en clientes Home Care y Hospitarios, como identificación de nuevas oportunidades de negocio ambulatorio. Así mismo debe coordinar el crecimiento del canal (Home Care...

  • Atención Al Cliente

    hace 4 semanas

    Bogota, Colombia Mudango A tiempo completo

    **1. Nombre de la empresa**: MUDANGO **2. Descripción de la empresa**: MUDANGO es la Startup que está revolucionando la forma en que transportamos nuestras cosas en LATAM. Tenemos presencia en México, Chile y Colombia. Operamos un marketplace que coordina distintos productos de tecnología por medio de interfaces amigables, bots encantadores, algoritmos...

  • Key Account Sr Manager

    hace 1 mes

    Bogota, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Sr. Manager, Procurement Talent

    hace 2 semanas

    Bogota, Colombia Kenvue A tiempo completo

    **Sr. Manager, Procurement Talent & Capabilities | Bogotá**-2307010825W Description Who We Are? At Kenvue we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders...

  • Sr. Partner Marketing Manager, Partner Marketing

    hace 3 semanas

    Bogota, Colombia Amazon Web Services Colombia S.A.S. - E40 A tiempo completo

    6+ years of professional non-internship marketing experience - 7+ years of developing and managing acquisition marketing or channel programs experience - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience building, executing and scaling cross-functional...

  • Client Manager

    hace 2 semanas

    Bogota, Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Client Manager**: Buscamos un Client Manager para importante compañía multinacional americana de Tecnología. Su función principal será encargarse de gestionar las relaciones estratégicas y tácticas con los clientes asignados. Serás el enlace principal entre la compañía y el cliente, coordinando recursos internos para apoyar los...

  • Senior Client Service Manager

    hace 7 días

    Bogota, Colombia My Visa Source A tiempo completo

    My Visa Source is a premier provider of immigration services in the digital era. MVS is seeking a Senior Client Service Manager to join our expanding team. We pride ourselves on having a client-centered focus, backed by leading technology. Across the globe, our offices help thousands of individuals and business people navigate through Canadian and United...

  • Sr Manager Manager E-marketplaces

    hace 3 semanas

    Bogota, Colombia Adidas A tiempo completo

    Purpose & Overall Relevance for the Organization: - The eCom Partner Program Senior Manager will lead the partner program business for eCommerce LAM end to end. Define the account product strategy and account management roadmap with respect to all current and future Partner Program accounts (in alignment with WHS). - Clearly define the pre - and in-season...