Client Care Associate

hace 1 mes


Bogotá Cundinamarca, Colombia Visa A tiempo completo

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Position Description:
The Client Care Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Direct ProductsB2B Connect product. As a Client Care Support Associate you will be working with external clients and banks along with internal Technical Solutions, Compliance, Treasury, Product and Technical teams regarding issue management and support for Visa Commercial Solutions and Visa Direct Products/Services.

Specific Responsibilities will include:

- Provide service to clients via phone calls and online support cases that are advanced and escalated (Level 2 support)
- Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams
- Identify file formats and connection errors (APIs, STFP, JSON, SWIFT PACS, MT, ISO, Etc.) to determine if sufficient information is provided for issue resolution
- Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs
- Partner across teams and departments for process improvement initiatives
- Assist/train clients to address questions that may come up regarding the funds movement
- Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC ET. To provide clients with help regarding these types of questions. Ability to validate the client has provided right information per Visa rules to initiate wire transfers efficiently
- Perform all related duties and special projects as assigned
- Participate in all required training sessions for compliance (OFAC, AML, etc.)
- Shift scheduling will be determined upon filling positions, with 24 by 7 operating hours

**Qualifications**

Basic Qualifications:

- 1-4 yrs. experience working in a banking or financial setting
- 2 + years of customer service experience
- Basic knowledge of accounting, balancing, banking, and electronic payment processing
- Strong understanding of expense management software
- Customer service skills including call de-escalation techniques and a commitment to quality service
- Ability to work effectively with a team and independently while multi-tasking in a high-volume environment
- Strong research, problem-solving and critical thinking skills
- Excellent PC skills, proficient in MS Word and MS Excel
- Excellent oral and written communication skills
- Maintain confidential customer and bank information
- Thoroughly describe, document, and update ticket status with current ongoing issues within ticketing system (Dynamics)
- Ability to quickly identify problems and then take appropriate action to solve including effective communication skills to wide audiences
- Adapts easily to shifting priorities and challenges
- Must have punctual, regular and consistent attendance
- Knowledge in API’s and SWIFT message formats, JSON, and XML is a plus

Preferred Qualifications:

- Experience in banking operations and/or settlement and reconciliation process
- Associate or Bachelor’s degree preferred

**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.


  • Client Care Associate

    hace 3 semanas


    Bogotá, Cundinamarca, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Client Care Associate

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Visa Inc. A tiempo completo

    Job Summary:The Client Care Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Direct Products/B2B Connect product.Key Responsibilities:Provide advanced and escalated level 2 support to clients via phone calls and...

  • Client Care Associate

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Visa Inc. A tiempo completo

    Job Summary:The Client Care Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Direct Products/B2B Connect product.Key Responsibilities:Provide advanced and escalated support to clients via phone calls and online...

  • Client Care Manager

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Visa Inc. A tiempo completo

    Job Title: Client Care ManagerThe Client Care Manager will be a key member of our Global Commercial and Money Movement Client Care support team. This role requires strong leadership and project management skills to lead a team of Associates and Analysts in handling inbound requests through email, telephone calls, and chat sessions.Key Responsibilities:Ensure...


  • Bogotá, Colombia Autocab A tiempo completo

    JOIN OUR TEAM Customer Care Associate We're on the hunt for a vibrant Customer Care Associate to join our close-knit team and help our customers Go Further. Reason for the Role: The need to improve customer engagement levels will act as a critical differentiator between Autocab and its competition. A need has arisen to regularly contact our...

  • Logistics Associate Iii

    hace 3 semanas


    Bogotá, Cundinamarca, Colombia Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **What Makes This Opportunity Unique**: At Thermo Fisher Scientific Inc., every role is vital to our mission of making the world healthier, cleaner, and safer. As a Logistics Associate III, you will have the outstanding opportunity to support brand-new health care projects in...

  • R2p Associate

    hace 16 horas


    Bogotá, Cundinamarca, Colombia Kenvue A tiempo completo

    Description Kenvue is currently recruiting for: **R2P Associate** This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world. This position reports into EBS...


  • Bogotá, Cundinamarca, Colombia L'Oreal A tiempo completo

    ¿Te encanta el servicio al cliente? ¿Quisieras trabajar en la multinacional #1 de belleza en el mundo? ¡Entonces esta es la oportunidad perfecta para ti! Estamos en la búsqueda de un Analista de Customer Care, quien estará encargado de ser el punto de contacto principal con nuestros clientes, asegurando un excelente servicio para fidelizarlos y seguir...


  • Bogotá, Bogotá D.E., Colombia Visasoft Ltd A tiempo completo

    Job SummaryVisasoft Ltd is seeking a highly experienced and skilled Director, Client Care to lead our Client Care team in Bogota. As a key member of our leadership team, you will be responsible for driving operational, financial, and program performance at the site, leading a team of contact center managers to deliver world-class, high-performing customer...


  • Bogotá, Colombia Visa Inc. A tiempo completo

    Client Services (CS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. Across time zones and borders, we...


  • Bogotá, Bogotá D.E., Colombia Visa Inc. A tiempo completo

    About the RoleVisa Inc. is seeking a highly skilled and experienced Director, Client Care to lead our Client Care team in Bogota. As a key member of our operations team, you will be responsible for delivering world-class customer service operations and driving business growth.Key ResponsibilitiesOperational Leadership: Oversee the day-to-day operations of...

  • Logistics Associate III

    hace 21 horas


    Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

    Logistics Associate IIIThis role is an excellent opportunity to support brand-new health care projects in Bogotá. As a Logistics Associate III, you will play a crucial part in ensuring flawless logistic operations and strict compliance with industry standards.Key Responsibilities:Coordinate and fulfill activities related to projects at the local levelBuild,...

  • Client Care Support

    hace 2 meses


    Bogotá, Cundinamarca, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Analista Customer Care

    hace 3 semanas


    Bogotá, Cundinamarca, Colombia Genfar A tiempo completo

    **Descripción de la empresa** Analista de Customer Care** - Elijo Cuidarme, Yo Elijo Genfar_ El lograr una vida plena y saludable es posible. En Genfar, esto se logra a través de su gente; personas con distintas nacionalidades, roles, conocimientos y creencias que luchan constantemente para llevar lo mejor del mundo de la salud, a toda la sociedad con los...

  • Operations Associate

    hace 3 semanas


    Bogotá, Cundinamarca, Colombia Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a Operations Associate **!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. If this opportunity sounds good to you, send us your resume! **Job Description: Operations Associate** **Company...


  • Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo

    **Company Description** ABOUT THIS JOB** The role will be to manage and develop a team of analytically and technically-oriented associates to ensure high client satisfaction through the timely delivery of high-quality projects. The Team Leader will need to negotiate and align with internal stakeholders to manage the Client’s expectations, as well as...


  • Bogotá, Cundinamarca, Colombia Slate Brands A tiempo completo

    **Operations Associate, Slate Brands** **Role Type**: Operations Associate, Part-Time Position **Company**: Slate Brands **Location**: Remote **Role Description**: We are looking for a part-time **Operations Associate** to join the Slate Brands travel retail team. This position will directly support the travel retail team in research, outreach, planning,...


  • Bogotá, Cundinamarca, Colombia Kuehne+Nagel A tiempo completo

    El Especialista de Atención Operativa de Logística Marítima, es responsable de gestionar la coordinación de los envíos de los clientes asegurando la capacidad con las navieras, agentes y Terminales calificados. - El Especialista de Atención Operativa será parte del equipo (Operational Care Center) responsable de coordinar las actividades tales como:...


  • Bogotá, Bogotá D.E., Colombia VISA A tiempo completo

    Job SummaryThe Client Care Consultant serves as a functional/technical expert, working independently with guidance only in complex and unconventional situations. This role is responsible for providing operational assistance to Clients and their lines of business, managing a wide range of moderately complex problems of diverse scope, identifying opportunities...

  • Client Care Consultant

    hace 4 meses


    Bogotá, Colombia VISA A tiempo completo

    Job Description And Responsibilities The Regional Client Resolution teams are responsible for providing operational assistance to Clients and their line(s) of business, managing a wide range of moderately complex problems of diverse scope, identifying opportunities to improve Client performance along with the appropriate courses of action, and driving...