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Technical Support Manager
hace 1 mes
Compañía líder en tecnología está en búsqueda de un Gerente de Soporte Técnico para su sede en Bogotá, Colombia. Este rol será clave en la planificación, coordinación y supervisión de todas las actividades relacionadas con el soporte técnico y el mantenimiento de sistemas para garantizar un servicio excepcional a nivel regional.
¿Por qué deberías considerar esta oportunidad?
- Serás parte de una empresa innovadora con un enfoque en soluciones tecnológicas avanzadas.
- Tendrás la responsabilidad de liderar equipos multidisciplinarios en la mejora continua de procesos técnicos.
- Formarás parte de proyectos estratégicos que tienen un impacto significativo en la operación regional.
- Oportunidad de crecimiento y desarrollo profesional en un entorno dinámico y desafiante.
Reportando al Director de Soporte y Mantenimiento LATAM, tus principales responsabilidades serán:
¿Qué harás en esta posición?
- Supervisar la prestación de servicios de soporte técnico, asegurando el cumplimiento de los SLA acordados con los clientes.
- Coordinar la interacción entre los equipos de soporte en diferentes países para mantener la calidad del servicio.
- Desarrollar e implementar estrategias para la mejora continua y la eficiencia operativa en el soporte técnico.
- Gestionar los recursos técnicos y humanos necesarios para la operación eficiente de los sistemas.
¿Qué deberías tener previamente?
- Título universitario en Ingeniería de Sistemas, Electrónica, o áreas afines, con estudios avanzados en gestión o administración.
- Más de 10 años de experiencia en roles de soporte técnico, con al menos 3 años liderando equipos.
- Conocimientos sólidos en tecnologías de la información, incluyendo bases de datos y sistemas operativos.
- Habilidad para manejar múltiples proyectos y coordinar equipos en un entorno multicultural.
Nuestro cliente ofrece un paquete de beneficios atractivo que incluye:
¿Qué recibirás por parte de ellos?
- Salario competitivo acorde al mercado.
- Programas de formación y desarrollo profesional.
- Bonificaciones por desempeño y logros.
- Beneficios adicionales como seguro de salud y planes de pensión.
Envía tu CV y únete a un equipo que está redefiniendo el soporte técnico en la región.
Un abrazo,
T-mapp Team
