Team Manager | Technical Support
hace 5 meses
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personalOur Mission : To create conditions within which people can thrive
The Team Manager is that individual who exhibits the highest level of expertise in performing a specialized job, task, or skill within the organization. A Team Manager is an employee of the highest standards that upholds and enforces known processes and procedures allowed by their lines of businesses and as prescribed by the company’s code of conduct.
Responsibilities
Manage the hiring, development, and performance of the team. Coach agents to successfully achieve their goals. Set team direction, resolve problems and provide guidance to members of the team. Inspire others to deliver their best daily. Work with peers to solve problems in creative ways. With excellent questioning and listening skills. With a strong ability to build rapport. Adapt departmental plans and priorities to address business and operational challenges. Perform supervisory audits as necessary.
Qualifications
College degree is preferred. Must have at least of 2+ years team leadership experience from a BPO/Call Center/Shared Services Customer Service industry - Customer Service/Technical Support background or related function. Demonstrated understanding of call center/customer service environment and a good knowledge of customer service/technical support operations. Experience communicating effectively across all levels of the organization. Must be a dependable, high-energy, detail-oriented person. Demonstrated embrace of our Core Values. Must be flexible with schedule and job duties. Willing to work onsite.
-
Technical Support Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout Coupa SoftwareCoupa Software is a leading provider of spend management solutions, dedicated to helping businesses unlock their full potential and do well while doing good. Our mission is to empower customers to make informed decisions and drive growth through innovative technology and collaborative partnerships.Job Title: Technical Support ManagerWe...
-
Technical Support Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoUnlock Your Potential as a Technical Support Manager at Coupa SoftwareCoupa Software is a leading provider of spend management solutions, and we're seeking a highly skilled Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for overseeing the day-to-day support operations of our technical support team and...
-
Technical Support Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoJob Title: Technical Support ManagerCoupa Software is seeking a highly skilled Technical Support Manager to oversee the day-to-day support operations of our technical support team and ensure the success of this function. This individual will report to our Director, Technical Support and assist in building the global Technical Support practice in our Bogota,...
-
Technical Support Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout the RoleCoupa Software is seeking a highly skilled Technical Support Manager to join our team in Bogota, Colombia. As a Technical Support Manager, you will be responsible for overseeing the day-to-day support operations of our technical support team and ensuring the success of this function.Key ResponsibilitiesBuild out the Bogota site as a support...
-
Technical Support Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout the RoleCoupa Software is seeking a highly skilled Technical Support Manager to join our team in Bogota, Colombia. As a Technical Support Manager, you will be responsible for overseeing the day-to-day support operations of our technical support team and ensuring the success of this function.Key ResponsibilitiesBuild out the Bogota site as a support...
-
Technical Support Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Werfenlife SA. A tiempo completoJob SummaryWerfenlife SA is seeking a highly skilled Technical Support Manager to lead the implementation and execution of regulatory and quality plans. The successful candidate will be responsible for providing third-level support to distributors, setting up educational programs, and developing training programs for the engineering team.Key...
-
Technical Support Manager
hace 1 mes
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout the RoleCoupa Software is seeking a highly skilled Technical Support Manager to oversee the day-to-day support operations of our technical support team. As a key member of our global support organization, you will be responsible for ensuring the success of this function and reporting to our Director, Technical Support.Key ResponsibilitiesBuild and...
-
Technical Support Manager
hace 2 meses
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout the RoleCoupa Software is seeking a highly skilled Technical Support Manager to oversee the day-to-day support operations of our technical support team and ensure the success of this function. This individual will report to our Director, Technical Support and assist in building the global Technical Support practice in our Bogota, Colombia location.Key...
-
Technical support manager
hace 5 días
Bogotá D.C., Colombia Seligo Tech A tiempo completoSeligo Tech is helping a leading fintech company find their next Technical Support Manager. This is the full Job description: About the role This position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service, and creating permanent...
-
Technical Support Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Werfen A tiempo completoJob SummaryAs a Technical Support Manager at Werfen, you will be responsible for defining and implementing service strategies to standardize service solutions, processes, and tools across our partners and customers. You will work closely with our sales team to ensure efficient service delivery and customer satisfaction.Key ResponsibilitiesProvide third-level...
-
Technical Support Team Lead
hace 5 días
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoAbout the RoleThis position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent improvement initiatives.Key Responsibilities• Lead, mentor, and guide the team to achieve high performance.• Create KPIs and...
-
Technical Support Manager
hace 2 meses
Bogotá, Bogotá D.E., Colombia Werfen A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Manager to join our team at Werfen. As a key member of our Technical Service department, you will be responsible for delivering exceptional service to our customers and partners.Key ResponsibilitiesDevelop and implement service strategies to standardize service solutions, processes, and tools...
-
Technical support manager
hace 2 días
Bogotá, Colombia Seligo Tech A tiempo completoSeligo Tech is helping a leading fintech company find their next Technical Support Manager.This is the full Job description:About the roleThis position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service, and creating permanent...
-
Technical Support Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Werfen A tiempo completoJob Title: Technical Support ManagerJob Summary:We are seeking a highly skilled Technical Support Manager to lead our service strategy and implementation roadmap. The successful candidate will be responsible for standardizing service solutions, processes, and tools across our partners and customers, while establishing efficiency, cost reduction, and customer...
-
Technical Support Manager
hace 5 meses
Bogotá, Colombia Werfen A tiempo completoOverview Post Date June 28, Number WEBCO-- Job Function Technical Service & Support Location Bogota Country Colombia About the Position Job Summary Define service strategy and its implementation roadmap to standardize service solutions, processes and tools across Werfen partners and customers, while establishing efficiency, cost reduction and...
-
Technical Support Manager
hace 1 mes
Bogotá, Colombia Werfenlife SA. A tiempo completoDefine service strategy and its implementation roadmap to standardize service solutions, processes and tools across Werfen partners and customers, while establishing efficiency, cost reduction and customers satisfactions initiatives; align service with manufacture and corporate strategy. Key Accountabilities To provide third level support to the...
-
Enterprise Support Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Amazon A tiempo completoJob Title: Enterprise Support ManagerAmazon Web Services is seeking an experienced Enterprise Support Manager to join our team. As a key member of our Global Support team, you will be responsible for managing technical account managers and overseeing support cases for external business customers.About the RoleThe Enterprise Support Manager will be...
-
LATAM Technical Manager
hace 1 mes
Bogotá, Bogotá D.E., Colombia Vantage Specialty Chemicals A tiempo completoJob Title: LATAM Technical ManagerVantage Specialty Chemicals is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Our company is on the move, and we're looking for a talented individual to join our team as a LATAM Technical Manager.About the RoleAs a LATAM...
-
Team Manager
hace 2 días
Bogotá, Bogotá D.E., Colombia Saglobal A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Team Manager to join our dynamic Managed Services team in Colombia. As a key member of our team, you will be responsible for coordinating a hybrid virtual/local team of professional consultants, providing advanced functional support and expertise in Level 2 and 3 support on client accounts, and...
-
Technical Support Manager
hace 1 semana
Bogotá, Bogotá D.E., Colombia Werfen A tiempo completoJob SummaryAs a Technical Support Manager at Werfen, you will be responsible for defining and implementing service strategies to standardize service solutions, processes, and tools across partners and customers. You will work to establish efficiency, cost reduction, and customer satisfaction initiatives, aligning service with manufacture and corporate...
