![Werfen](https://media.trabajo.org/img/noimg.jpg)
Technical Support Manager
hace 3 meses
Overview
Post Date June 28, Number WEBCO-- Job Function Technical Service & Support Location Bogota Country Colombia
About the Position
Job Summary
Define service strategy and its implementation roadmap to standardize service solutions, processes and tools across Werfen partners and customers, while establishing efficiency, cost reduction and customers satisfactions initiatives; align service with manufacture and corporate strategy.
Key Accountabilities
To provide third level support to the distributor, through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems. Set up an educational program that supports the Distributors into performing routine technical repairs of all systems, including Updates, retrofits, PMs, product enhancements and appropriate register & record of the information. Develop a training program for distributor´s Engineering team in the proper operation, maintenance and troubleshooting of Werfen instruments and systems. Serve as a company liaison with Distributors. Responsible for routine interaction with sales counterparts with respect to Distributors situations, updates, and lead generations Provide mechanisms that guarantee interaction of the distributors with the manufacturers when technical matters need attention. Find the ideal environment for the introduction of Software solutions developed by Werfen, playing a direct role in the installation and support of these systems for the distributors and end customers when applicable. Support Product Managers in Leveraging Werfen solutions with IT/Software enhancements. Create a Networking within engineers and T.S, specialists from the distribution. Actively participating in certain stages of the implementation of BU Projects, based on complexity, strategical importance and special requirements of the end user. Complies with all appropriate regulatory bodies, mandated policies, procedures, work instructions, and records. Ensures compliance with Werfen Code of Ethics. Other duties and responsibilities as assigned by the Regional General ManagerNetworking/Key relationships
Leading trough a structured approach the different Technical Service department stake holders (Sales Group, Application Specialists, Finance department, Marketing Team) and building professional and positive relationships with the rest of directors
Minimum Knowledge & Experience required for the position:
At least 5 years' experience as a FSE in the Healthcare sector, preferably in IVD Experience in people management as responsible of a Technical Service department Highly desirable MBA or similar Business related degree Good knowledge on networking (wiring, HUB, Switch, DNS//DHCP, firewall solutions, network diagnostics...) Knowledge of automation lines in laboratory environments would be a plusSkills & Capabilities:
Strategy analysis Knowledge of the environment and business Planning Communication skills Decision-making Delegation Problem-solving Leadership Negotiation skills Emotional intelligenceTravel requirements:
40% of Time
-
Manager, Technical Support
hace 3 meses
Bogotá, Colombia Coupa Software A tiempo completoThrough the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.Through the power...
-
Technical Support Engineer
hace 3 meses
Bogotá, Colombia Trustonic A tiempo completoJob DescriptionA bit about the team and what you'll deliver...We are looking for a Technical Support Engineer to join our team in Bogotá, Colombia. Reporting to the Head of Technical Support you will be responsible for supporting customers by solving complex technical issues in both production and non-production environments for Trustonic products. Our...
-
Team Manager | Technical Support
hace 3 meses
Bogotá, Colombia Full Potential Solutions A tiempo completoOverview Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary...
-
Technical Support Specialist
hace 2 meses
Bogotá, Colombia Sagan A tiempo completoJob Title: Technical Support SpecialistLocation: Remote (EST Time zone)Work Schedule: Monday - Friday, 08:00 am to 04:00 pm ESTCompany Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses,...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo1st Line Technical Support Role We are seeking a dedicated 1st Line Support Technician to become an integral part of our dynamic service desk team, where exceptional customer service is paramount and growth opportunities abound. In this position, you will serve as the initial point of contact for our customers, providing assistance through various...
-
Technical Application Support
hace 2 semanas
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description** R24_0001790|CO** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a** Technical Application Support**, you’ll be part of a team of smart,...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo1st Line Technical Support Role We are seeking a dedicated 1st Line Support Technician to become an integral part of our dynamic service desk team, where exceptional customer service is paramount and opportunities for professional development abound. In this position, you will serve as the initial point of contact for our UK clientele, assisting them...
-
Technical Support engineer
hace 1 mes
Bogotá, Colombia NielsenIQ A tiempo completoCompany Description We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and...
-
Technical Support Analyst
hace 5 días
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoCompany Overview:At Coupa Software, we are dedicated to harnessing the power of business spend to help our clients achieve their goals while promoting a positive impact on society. Our collaborative environment fosters innovation and creativity among our employees, suppliers, and customers.Position Summary:The IT Help Desk Specialist plays a crucial role in...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Gensler A tiempo completoYour Role The IT Support Technician serves as the initial point of contact for user incidents submitted through service desk requests and operational needs within the office. This role is primarily dedicated to the daily support of the designated region while maintaining effective collaboration and communication with the broader global support team. The...
-
Technical Customer Support Ii
hace 2 semanas
Bogotá, Cundinamarca, Colombia Broadvoice A tiempo completo**LOCATION**:Northridge, CA **DEPARTMENT**:Business Support **REPORTS TO**:Manager, Business Support **PERCENTAGE OF TRAVEL:
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Autocab A tiempo completoPosition Overview 1st Line Support Technician We are seeking a dedicated 1st Line Support Technician to become an integral part of our dynamic service desk team, where exceptional customer service is paramount. This role offers a pathway for professional development and advancement within the organization. Your primary responsibility will be to serve as the...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Gensler A tiempo completoYour Role As an IT Support Technician, you will be responsible for providing initial assistance to end users encountering issues through service desk requests and operational needs. Your focus will be on daily support within your region while maintaining communication and collaboration with a broader global support team. The effectiveness of this role is...
-
LATAM Technical Manager
hace 3 meses
Bogotá, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY.As a company on the move, you’ll be working as part of a collaborative team and...
-
Technical Account Manager
hace 3 meses
Bogotá, Colombia VISA A tiempo completoJob Description And Responsibilities Technical Solutions Consultant, is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Technical Solutions Consultant, will be responsible for owning the...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Gensler A tiempo completoYour Role The IT Support Technician is responsible for delivering initial responses to user incidents submitted through service desk requests and operational needs within the office. Support Specialists primarily focus on the daily assistance required in their region while maintaining ongoing collaboration and communication with the broader team of...
-
Technical Support Analyst
hace 5 días
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoCompany Overview:At Coupa Software, we are committed to unlocking the full potential of our customers through innovative spend management solutions. Our mission is driven by the belief that collaboration leads to smarter outcomes for our customers, suppliers, and employees.Position Summary:The IT Help Desk Specialist plays a crucial role in providing...
-
Technical Application Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completoAbout ConvaTecConvaTec is a leading global provider of medical products and technologies, dedicated to enhancing the quality of life for individuals with chronic conditions. Our expertise spans advanced wound care, ostomy care, continence care, and infusion care, with a commitment to delivering innovative solutions that improve patient outcomes and reduce...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleIT Support AnalystPosition Type: Permanent (Hybrid)Location: BogotaJob Family: Help DeskAbout the Department:The Amadeus Global Customer Care team is dedicated to providing advanced Service Desk support for our airline clients utilizing Amadeus Products and Solutions, including Reservation, Inventory, Ticketing, and Departure Control Systems. The...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleIT Support AnalystPosition Type: Permanent (Hybrid)Location: BogotaJob Family: Help DeskAbout the Department:The Amadeus Global Customer Care division delivers advanced 2nd and 3rd Level Service Desk support for airline clients utilizing Amadeus Products and Solutions, including Reservation, Inventory, Ticketing, and Departure Control Systems. The...