Technical Support Manager

hace 3 meses


Bogotá, Colombia Werfen A tiempo completo

Overview

Post Date June 28, Number WEBCO-- Job Function Technical Service & Support Location Bogota Country Colombia

About the Position

Job Summary

Define service strategy and its implementation roadmap to standardize service solutions, processes and tools across Werfen partners and customers, while establishing efficiency, cost reduction and customers satisfactions initiatives; align service with manufacture and corporate strategy.

Key Accountabilities

To provide third level support to the distributor, through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems. Set up an educational program that supports the Distributors into performing routine technical repairs of all systems, including Updates, retrofits, PMs, product enhancements and appropriate register & record of the information. Develop a training program for distributor´s Engineering team in the proper operation, maintenance and troubleshooting of Werfen instruments and systems. Serve as a company liaison with Distributors. Responsible for routine interaction with sales counterparts with respect to Distributors situations, updates, and lead generations Provide mechanisms that guarantee interaction of the distributors with the manufacturers when technical matters need attention. Find the ideal environment for the introduction of Software solutions developed by Werfen, playing a direct role in the installation and support of these systems for the distributors and end customers when applicable. Support Product Managers in Leveraging Werfen solutions with IT/Software enhancements. Create a Networking within engineers and T.S, specialists from the distribution. Actively participating in certain stages of the implementation of BU Projects, based on complexity, strategical importance and special requirements of the end user. Complies with all appropriate regulatory bodies, mandated policies, procedures, work instructions, and records. Ensures compliance with Werfen Code of Ethics. Other duties and responsibilities as assigned by the Regional General Manager

Networking/Key relationships

Leading trough a structured approach the different Technical Service department stake holders (Sales Group, Application Specialists, Finance department, Marketing Team) and building professional and positive relationships with the rest of directors

Minimum Knowledge & Experience required for the position:

At least 5 years' experience as a FSE in the Healthcare sector, preferably in IVD Experience in people management as responsible of a Technical Service department Highly desirable MBA or similar Business related degree Good knowledge on networking (wiring, HUB, Switch, DNS//DHCP, firewall solutions, network diagnostics...) Knowledge of automation lines in laboratory environments would be a plus

Skills & Capabilities:

Strategy analysis Knowledge of the environment and business Planning Communication skills Decision-making Delegation Problem-solving Leadership Negotiation skills Emotional intelligence

Travel requirements:

40% of Time



  • Bogotá, Colombia Coupa Software A tiempo completo

    Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.Through the power...


  • Bogotá, Colombia Trustonic A tiempo completo

    Job DescriptionA bit about the team and what you'll deliver...We are looking for a Technical Support Engineer to join our team in Bogotá, Colombia. Reporting to the Head of Technical Support you will be responsible for supporting customers by solving complex technical issues in both production and non-production environments for Trustonic products. Our...


  • Bogotá, Colombia Full Potential Solutions A tiempo completo

    Overview Full Potential Solutions (FPS)  is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary...


  • Bogotá, Colombia Sagan A tiempo completo

    Job Title: Technical Support SpecialistLocation: Remote (EST Time zone)Work Schedule: Monday - Friday, 08:00 am to 04:00 pm ESTCompany Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses,...


  • Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo

    1st Line Technical Support Role We are seeking a dedicated 1st Line Support Technician to become an integral part of our dynamic service desk team, where exceptional customer service is paramount and growth opportunities abound. In this position, you will serve as the initial point of contact for our customers, providing assistance through various...


  • Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo

    **Company Description** R24_0001790|CO** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a** Technical Application Support**, you’ll be part of a team of smart,...


  • Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo

    1st Line Technical Support Role We are seeking a dedicated 1st Line Support Technician to become an integral part of our dynamic service desk team, where exceptional customer service is paramount and opportunities for professional development abound. In this position, you will serve as the initial point of contact for our UK clientele, assisting them...


  • Bogotá, Colombia NielsenIQ A tiempo completo

    Company Description We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and...


  • Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Company Overview:At Coupa Software, we are dedicated to harnessing the power of business spend to help our clients achieve their goals while promoting a positive impact on society. Our collaborative environment fosters innovation and creativity among our employees, suppliers, and customers.Position Summary:The IT Help Desk Specialist plays a crucial role in...


  • Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Your Role The IT Support Technician serves as the initial point of contact for user incidents submitted through service desk requests and operational needs within the office. This role is primarily dedicated to the daily support of the designated region while maintaining effective collaboration and communication with the broader global support team. The...


  • Bogotá, Cundinamarca, Colombia Broadvoice A tiempo completo

    **LOCATION**:Northridge, CA **DEPARTMENT**:Business Support **REPORTS TO**:Manager, Business Support **PERCENTAGE OF TRAVEL:


  • Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo

    Position Overview 1st Line Support Technician We are seeking a dedicated 1st Line Support Technician to become an integral part of our dynamic service desk team, where exceptional customer service is paramount. This role offers a pathway for professional development and advancement within the organization. Your primary responsibility will be to serve as the...


  • Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Your Role As an IT Support Technician, you will be responsible for providing initial assistance to end users encountering issues through service desk requests and operational needs. Your focus will be on daily support within your region while maintaining communication and collaboration with a broader global support team. The effectiveness of this role is...


  • Bogotá, Colombia Vantage Specialty Chemicals A tiempo completo

    Vantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY.As a company on the move, you’ll be working as part of a collaborative team and...


  • Bogotá, Colombia VISA A tiempo completo

    Job Description And Responsibilities Technical Solutions Consultant, is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Technical Solutions Consultant, will be responsible for owning the...


  • Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Your Role The IT Support Technician is responsible for delivering initial responses to user incidents submitted through service desk requests and operational needs within the office. Support Specialists primarily focus on the daily assistance required in their region while maintaining ongoing collaboration and communication with the broader team of...


  • Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Company Overview:At Coupa Software, we are committed to unlocking the full potential of our customers through innovative spend management solutions. Our mission is driven by the belief that collaboration leads to smarter outcomes for our customers, suppliers, and employees.Position Summary:The IT Help Desk Specialist plays a crucial role in providing...


  • Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

    About ConvaTecConvaTec is a leading global provider of medical products and technologies, dedicated to enhancing the quality of life for individuals with chronic conditions. Our expertise spans advanced wound care, ostomy care, continence care, and infusion care, with a commitment to delivering innovative solutions that improve patient outcomes and reduce...


  • Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleIT Support AnalystPosition Type: Permanent (Hybrid)Location: BogotaJob Family: Help DeskAbout the Department:The Amadeus Global Customer Care team is dedicated to providing advanced Service Desk support for our airline clients utilizing Amadeus Products and Solutions, including Reservation, Inventory, Ticketing, and Departure Control Systems. The...


  • Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleIT Support AnalystPosition Type: Permanent (Hybrid)Location: BogotaJob Family: Help DeskAbout the Department:The Amadeus Global Customer Care division delivers advanced 2nd and 3rd Level Service Desk support for airline clients utilizing Amadeus Products and Solutions, including Reservation, Inventory, Ticketing, and Departure Control Systems. The...