Technical support manager
hace 2 meses
Seligo Tech is helping a leading fintech company find their next Technical Support Manager.This is the full Job description:About the roleThis position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service, and creating permanent improvement initiatives.What you will doLead, mentor, and guide the team to achieve high performance.Create KPIs and monitor and maintain a high standard to achieve targets.Handle customer escalations, resolving complex technical issues promptly and effectively.Evaluate and redefine support processes implementing best practices and tools to optimize efficiency and effectiveness.Collaborate closely with other departments managing a good communication addressing customer needsProvide technical and integration supportBe responsible for the Incidents, requests and problems until case gets resolved.Closely follow up and monitoring of all necessary applications, dashboards, transaction platforms, logs, communication channels etc.Diagnostics of Incidents, requests, and problems.What do you need to succeedBachelor's degree in computer science, information technology, engineering, or a related field.7+ years of experience in technical support, customer service, or a similar role.Strong leadership, communication, problem-solving, and customer service skills.4 years of proven experience with API calls, logs, and SQL – MandatoryAt least 2 years’ experience as a technical team leader and working with global customer.Experience with Help Desk ticketing system management, ticketing routing and maintaining a high level of service according to SLA and KPIsProficiency in English [C1]Salary: $13,000,000 (negotiable)Contract: PermanentSchedule: Monday to FridayWork Mode: Hybrid mode in Bogota
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Technical Support Operations Manager
hace 1 mes
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout the RoleCoupa Software is seeking a highly skilled Technical Support Operations Manager to oversee the day-to-day support operations of our technical support team.The successful candidate will be responsible for ensuring the success of this function, reporting to our Director, Technical Support, and assisting in building the global Technical Support...
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Technical support manager
hace 4 días
Bogotá, Colombia Seligo Tech A tiempo completoSeligo Tech is helping a leading fintech company find their next Technical Support Manager. This is the full Job description: About the role This position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service, and creating permanent...
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Technical support manager
hace 2 meses
Bogotá D.C., Colombia Seligo Tech A tiempo completoSeligo Tech is helping a leading fintech company find their next Technical Support Manager. This is the full Job description: About the role This position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service, and creating permanent...
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Senior Technical Support Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Manager to lead our Bogota site and manage a team of technical support engineers. This is an excellent opportunity for an experienced professional to take on a challenging role and drive success in a fast-paced environment.
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Senior Technical Support Manager
hace 1 mes
Bogotá, Bogotá D.E., Colombia Rockwell Automation A tiempo completoAt Rockwell Automation, we are looking for a talented Senior Technical Support Manager to join our team. This role is responsible for leading our RSS structures, interacting with stakeholders, and creating strategies to accelerate technical development in RSS Engineers.Key responsibilities include:Leading one of our RSS structures such as Automation Controls...
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Technical Support Manager
hace 2 meses
Bogotá, Bogotá D.E., Colombia Werfen A tiempo completoJob SummaryAs a Technical Support Manager at Werfen, you will be responsible for defining and implementing service strategies to standardize service solutions, processes, and tools across partners and customers. You will work to establish efficiency, cost reduction, and customer satisfaction initiatives, aligning service with manufacture and corporate...
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Lead Technical Support Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoSeligo Tech is a leading fintech company that requires a skilled Lead Technical Support Manager to join our team.About the roleThis position will be responsible for overseeing the L2 Technical Support and requirements team, ensuring seamless technical support for our corporate business. We are seeking an exceptional candidate who can deliver world-class...
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Technical Customer Support Ii
hace 1 mes
Bogotá, Cundinamarca, Colombia Broadvoice A tiempo completo**LOCATION**:Colombia (Remote) **DEPARTMENT**:Technical Support **REPORTS TO**:Manager, Technical Support **PERCENTAGE OF TRAVEL:
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Technical Support Manager
hace 7 meses
Bogotá, Colombia Werfen A tiempo completoOverview Post Date June 28, Number WEBCO-- Job Function Technical Service & Support Location Bogota Country Colombia About the Position Job Summary Define service strategy and its implementation roadmap to standardize service solutions, processes and tools across Werfen partners and customers, while establishing efficiency, cost reduction and...
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Technical Support Manager
hace 7 días
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoJob Overview Seligo Tech is seeking a skilled Technical Support Manager to lead our L2 Technical Support and requirements team. This role involves supporting our corporate business with its technical requirements, delivering world-class service, and driving permanent improvement initiatives.About the Role The successful candidate will be responsible for...
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Technical Customer Support Manager
hace 1 día
Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completoEstimated Salary: $120,000 per annumAbout the OpportunityAnthology Inc is a leading provider of education and technology solutions. Our mission is to empower educators and institutions with meaningful innovation that inspires student success and institutional growth.We are committed to building a diverse and inclusive workforce. As a Technical Customer...
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Technical Support Manager
hace 3 meses
Bogotá, Colombia Werfenlife SA. A tiempo completoDefine service strategy and its implementation roadmap to standardize service solutions, processes and tools across Werfen partners and customers, while establishing efficiency, cost reduction and customers satisfactions initiatives; align service with manufacture and corporate strategy. Key Accountabilities To provide third level support to the...
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Enterprise Support Manager | Technical Account Leadership
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Amazon A tiempo completoAbout the RoleWe are seeking an experienced Enterprise Support Manager to lead our team of Technical Account Managers. The ideal candidate will have a strong background in technical support and excellent leadership skills.Key ResponsibilitiesManage assigned Enterprise accounts and oversee support casesEngage with key customers and understand their...
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Technical Support Lead
hace 1 mes
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoAbout the RoleSeligo Tech is seeking an exceptional Technical Support Manager to lead our L2 technical support and requirements team.This individual will be responsible for supporting our corporate business with its technical requirements, offering world-class service, and driving permanent improvement initiatives.Lead, mentor, and guide the team to achieve...
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Technical Support Specialist
hace 1 día
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoIngepsy is a global leader in insurance, risk management, and consulting services. With over 52,000 professionals worldwide, we empower businesses to thrive. Our culture is fueled by shared values and a collective passion for excellence. The Talent Acquisition Operations Specialist: Technical Support role plays a pivotal part in shaping Ingepsy's future and...
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Technical Support Specialist
hace 1 día
Bogotá, Bogotá D.E., Colombia Symphonica A tiempo completoAt Symphonica, we're seeking a talented Technical Support Specialist to join our team. This role is ideal for individuals with a passion for delivering exceptional customer support and staying up-to-date with the latest technologies. Job Summary:We're looking for a skilled Technical Support Specialist to provide top-notch support to our customers in the...
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IT Technical Solutions Manager
hace 1 mes
Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completoAbout the RoleScotiabank is seeking a highly skilled IT Technical Solutions Manager to join our team in Bogota, Colombia. As a key member of our Global HR Technology team, you will be responsible for providing technical support and solutions to our global clients.
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Senior Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia National Black Mba Association A tiempo completoRockwell Automation, a global technology leader, is seeking an experienced Senior Engineer to join its dynamic team in Bogotá, Colombia. The role involves providing technical support in Spanish to end-users, distributors, and integrators.Job DescriptionWe are looking for a skilled SENIOR ENGINEER, REMOTE SUPPORT , with 5 years of experience in engineering...
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Technical Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completoWe are seeking a highly skilled Technical Support Engineer to provide exceptional technical support to our customers. This role involves troubleshooting, resolving, and preventing technical issues related to our innovative NIQ Activate product.Key Responsibilities:Provide technical support to customers via our support ticketing systemResearch, diagnose, and...
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Senior Technical Support Director
hace 1 mes
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoAbout Seligo TechSeligo Tech, a leading fintech company, is seeking an experienced Technical Support Manager to join their team.Job OverviewThis role involves leading the L2 Technical Support and requirements team, supporting corporate business with technical requirements, delivering world-class service, and driving permanent improvement initiatives.Key...