Aftersales Team Lead

hace 3 semanas

Bogotá, Colombia Inchcape A tiempo completo

Inchcape es el distribuidor automotriz líder a nivel global, con presencia en más de 40 países. Somos socios estratégicos de 40 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro.

Hoy nuestra Gerencia de Trucks & Vans se encuentra en la búsqueda de su próximo/aAftersales Team Lead quien tendrá la misión de ser el responsable de liderar, desarrollar, coordinar, supervisar y gestionar todo lo relacionado con la operación de posventa (repuestos y servicio), para alcanzar la satisfacción de cliente y rentabilidad del negocio., Además, es responsable de desarrollar y gestionar negocios potenciales, dentro de la zona de influencia del servicio técnico, con el fin de lograr sustentabilidad financiera.

Dentro de las principales funciones a realizar se encuentran:

Conocer y fortalecer el equipo de trabajo a cargo, con el fin de desarrollar personas de alto desempeño, por medio de su liderazgo.

Revisión de Estado de Resultados y ejecución de los indicadores del negocio.

Relacionamiento con los equipos comerciales de su sucursal/sede.

Lograr la mejor eficiencia operacional posible en el taller, liderando las áreas internas del servicio como recepción; abastecimiento de repuestos; área productiva; controles de calidad; aseo e infraestructura.

Mantener la relación con las asistencias técnicas del taller, servicio OEM y jefe de zona encargado.

Definir la estructura operacional de taller garantizando la calidad del equipo y justificando a través de Business Case los cargos requeridos.

Realizar reuniones de seguimiento con su equipo.

Administrar el recurso humano disponible velando por el cumplimiento del Código de Conducta.

Controlar ausencias del personal (permisos, vacaciones, licencias, capacitaciones, incapacidades, suspensiones, etc.)

Asegurar la existencia de todos los equipos y herramientas necesarias, además de su correcta y segura operación, para desarrollar el trabajo productivo del taller

Definir con el Supervisor/Coordinador de Taller la capacidad instalada y la rotación del taller.

Coordinación de las actividades del responsable de Calidad, además de realizar inspecciones aleatorias.

Acompañar y escalar la gestión oportuna en importación urgente de repuestos (VOR).

Atención a reuniones y auditorias del OEM.

Gestionar los planes de acción acordados con el OEM.

Seguimiento a la gestión de las garantías a través del Encargado de Garantías.

Mantener el control del plan de Sistema Integrado de Gestión SIG (Reportes Cintellate).

Administración y seguimiento a las OT’s (WIP).

Seguimiento y ejecución de inventarios cíclicos y anuales.

Garantizar la correcta y oportuna atención de las PQR.

Analizar, decidir y garantizar el comportamiento del inventario en sus diferentes categorias.

Diseñar y ejecutar la reducción de provisión de obsolescencia.

Todas las tareas designadas por su jefe inmediato.

Haremos Match si cumples con los siguientes Requisitos:


Educación: Profesional en ing. Mecánica, industrial, automotriz. Administración de empresas o ciencias económicas afines.

Experiencia: Mínimo 2 años de experiencia especifica en procesos del sector automotriz con gente a cargo, como supervisión de talleres o roles en posventa no operativos. Hasta 5 años de experiencia general en el sector.

Somos un equipo diverso y global, formado por más de 20.000 personas, que fomenta una cultura de inclusión y colaboración, con el objetivo de lograr grandes experiencias para nuestros clientes y socios. En Américas, somos un equipo 8.500 personas y estamos presentes en 14 países de la región, y seguimos creciendo, dedicados a crear un futuro exitoso y sostenible para la industria.

En Inchcape, podrás hacer realidad todo tu potencial, aprovechando diversas oportunidades de carrera y experiencias de aprendizaje. Trabajarás con tecnología de vanguardia, innovando y colaborando con colegas guiados por una mentalidad de futuro. Si estás motivado, tienes una actitud positiva y ganas de mostrar lo mejor de ti, te invitamos a sumarte a nosotros para impulsar el futuro de la movilidad.

6. En Inchcape Américas, nos dedicamos a construir un lugar de trabajo diverso, inclusivo y auténtico. Inchcape es para todos y todas. Si te entusiasma este rol y compartes nuestros valores de entregar grandes experiencias a través de un pensamiento innovador y trabajando mejor juntos; te invitamos a postular.

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