Technical Product Support Agent

hace 3 semanas

Bogotá, Colombia Sagan A tiempo completo

Job Title: Technical Product Support Agent - LATAM
Location: Remote (EST Time Zones)
Salary Range: up to 1500 USD

Work Schedule: Monday to Friday, 11:00 AM to 07:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

The Technical Product Support Agent will provide expert guidance and troubleshooting for customers navigating our course. You will be the go-to resource for students needing help with technical setups, including Shopify stores, Facebook page configurations, and domain setups. The role requires a tech-savvy individual who can be present in a dedicated Zoom room during working hours, providing real-time support. Additionally, during quieter periods, you will moderate our Facebook community, ensuring inquiries and discussions are managed appropriately. The ideal candidate is a confident, bubbly woman with excellent communication skills and a willingness to be on camera.

Key Responsibilities:

  • Technical Support: Assist customers with technical setups, including Shopify store creation, Facebook page setups, and domain configurations.
  • Real-Time Assistance: Be available in a Zoom room during working hours to provide real-time support to students.
  • Community Engagement: Moderate and engage in our Facebook community, responding to questions, managing discussions, and maintaining a positive environment.
  • Guidance & Troubleshooting: Provide clear, step-by-step guidance to students via live sessions, video calls, and written communications.
  • Record Keeping: Maintain detailed records of customer interactions and follow up to ensure problem resolution.
  • Collaboration: Work with the customer service and product teams to address recurring questions and improve course content.

Qualifications:

  • Language Skills: Excellent verbal and written English communication skills.
  • Experience: Expertise in Shopify, Facebook pages, and domain configurations is required.
  • Technical Skills: Must be tech-savvy to help others with these tools.
  • Personality: Must be a woman with a positive, bubbly personality, confident on camera and comfortable engaging with customers in live sessions.

Nice-to-Haves:

  • Experience with Kajabi or running a drop shipping business.
  • Prior experience in community management or moderation on social media platforms, especially Facebook.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.

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