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Techincal Account Manager
hace 2 meses
Job Title
Techincal Account Manager
Job Description
Job Summary
The purpose of the Technical Account Management job family is to monitor and manage the technical health and performance of an install base solution for assigned customer accounts.
Your role:
Act as a direct point of contact for the customer and account team to drive resolution of product and support issues, by proactively identifying and mitigating the impacts of reconfigurations, upgrades or replacements of other customer systems. Be familiar with & maintain documentation of assigned customers’ environment and leverage this information to ensure overall system health & optimum performance Use technical understanding and customer facing skills to effectively represent Philips within a customer’s environment by advising customer on how to maximize the use of existing solution & optimize technical environment by providing technical advice to help plan, maintain, expand and upgrade install based solutions. Conduct annual technical health checks, document and update unique site requirements & configuration, review change requests for completeness and compliance with support and customer requirements, and monitor storage utilizationYou're the right fit if:
+2 years of experience in 24x7 operational services, post-sales support, product portfolio management or a mixture of equivalent academic background and professional experience. Bachelor's degrees on System Engineering, Biomedical Engineering or an equivalent mixture of professional experience and related academic studies. Knowledge about HIS-RIS-PACS systems and workflows Advanced knowledge of English and desired fluency in Portuguese.
About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .
