Operations Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an Operations Manager do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role Here at TaskUs, we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. Come on now, we need your full attention because it’s time to imagine what it’s like to be an Operations Manager.

Imagine yourself going to work with one thing on your mind: that in most companies, it’s all about the KPIs but in TaskUs it’s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in to provide the best possible customer experience to your clients.

Responsibilities:

Responsible for managing the day-to-day business operations managing a team of up to 150 FTE; reporting to the Sr. Operations Manager.

FTE Management min 90

Advanced finance knowledge: Billing, invoicing.

Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually).

You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.

Advanced Coaching Structure

Manage shrinkage to meet company goals and expectations (10%)

You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage).

We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.

Teammate Engagement Planning & Execution Skills with and without a budget. 

You will be responsible for interviewing Team Leads. You will also promote department culture.

Ability to multitask and manage multiple clients at the same time

Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.

Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.

Ensure compliance with current legal requirements applicable to the OSHMS.

Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities.

Collaborate in the development of activities for the prevention of work accidents and occupational diseases, as well as health promotion, in conjunction with the HSEQ area.

Guarantee and allow the participation of workers and their representatives before the Joint Committee or Health and Safety at Work Oversight and also that the latter function and have the time and other necessary resources.

Inform workers and/or contractors, the representatives before the COPASST, the development of all stages of the SG-OSH and also evaluate the recommendations emanating from them.

Ensure the training of workers in the aspects of occupational health and safety, within the working day.

Inform the COPASST and Coexistence Committee of any new development that may affect the correct performance of the OSH Management System.

Ensure compliance with established OSHMS programs and plans.

Review the OSHMS at least once a year.

Maintain communication with the personnel in order to know their needs in terms of Occupational Safety and Health.

Ensure that the appropriate personal protective equipment is used and maintained in good condition for each task.

Allow the participation of their collaborators in the activities programmed by the COPASST, COEXISTENCE COMMITTEE and/or the organization in OSH aspects.

Set an example in complying with all the Safety Standards and procedures of the SG.

Properly use and take care of personal protection elements, personal protection equipment and protection systems provided by COPASST, the

equipment and protection systems provided and implemented by the company if applicable to the position.

Ensure the good order and cleanliness of their area.

Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or possible environmental impacts, accidents and near misses, safety risks, process failures, nonconforming products and others that may affect safety and health.

To take integral care of their health and to perform work activities in a safe manner.

Attend and actively participate in training, induction, prevention and risk control activities defined by the company, the COPASST and the Coexistence Committee.

Participate and contribute to the fulfillment of the OSH objectives.

Communicate all suggestions and consult all concerns related to occupational health and safety.

Before starting any activity, identify and analyze risk situations and report to the OSH manager if necessary.

Make rational use of paper, water, energy and natural resources.

Elect or be elected as a member of the Copasst or Coexistence Committee.

Participate in the identification of hazards, evaluation and risk assessment.

Know and apply the actions described in the emergency plan.

What we’re looking for:

Two plus years of managing supervisors in the call center environment

One plus year of client management experience

(nice to have) Bachelor's degree in business administration or management

Excellent communication and presentation skills

Job Expectations:

This application will be used for positions that are located on-site at one of our offices in Colombia.

We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs

Competencies:

Strategic Planning

Process Improvement

Resource Management

Performance Metrics

Team Leadership

Client Relationship

Risk Management

Stakeholder Management

Decision Making

Communication Skills

Do you have what it takes to become an Operations Manager?

About TaskUs

TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an equal-opportunity employer

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .

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