
Senior Operations Manager
hace 4 semanas
**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
**What We Offer**:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
**Job Description: Senior Operations Manager**
What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.
**Responsibilities**:
- As a Senior Operations Manager, you will manage day-to-day operations business, including performance, billing, and PNL.
- You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.
- You will meet with Senior Management and clients as needed to continue business growth.
- You will be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts. You will also promote department culture.
- We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
- You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate)
**Requirements**:
- Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
- BA/BS degree preferred.
- Experience managing supervisors, as well as coaching and developing Teammates.
**About TaskUs**
TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.
As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer
**DEI**:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
-
Senior Operations Manager
hace 4 semanas
Cali, Colombia TaskUS A tiempo completo**Job Description: Senior Operations Manager** What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make...
-
Senior Operations Manager
hace 2 semanas
Cali, Colombia TaskUS A tiempo completoSo what does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on,...
-
Senior Operations Manager
hace 4 semanas
Cali, Colombia TaskUs A tiempo completoJob Description: Senior Operations Manager What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure...
-
Senior Operations Manager
hace 3 semanas
Cali, Colombia TaskUS A tiempo completo**Job Description: Senior Operations Manager** What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make...
-
Senior Business Operations Manager
hace 22 horas
Perímetro Urbano Santiago de Cali, Colombia TaskUs A tiempo completoTaskUs prioritizes its employees' well-being by offering competitive industry salaries and comprehensive benefits packages.The company fosters a culture of constant motion, exploring new technologies and mastering consistency in an ever-changing world.This role is ideal for someone who will manage day-to-day business operations, including performance,...
-
Senior Operations Manager
hace 20 horas
Santiago de Cali, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Operations Manager
hace 4 semanas
Cali, Colombia TaskUS A tiempo completo**Job Description: Operations Manager** What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we...
-
Operations Manager
hace 4 semanas
Cali, Colombia TaskUS A tiempo completoWhat does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's...
-
Operations Manager
hace 4 semanas
Cali, Colombia TaskUs A tiempo completoWhat does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it’s...
-
Senior Account Manager
hace 7 días
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoSenior Account Manager - Operations Lead As a Senior Account Manager - Operations Lead, you will be responsible for managing one strategic campaign and up to three non-strategic accounts. Your primary focus will be on ensuring that all campaign metrics/SLAs are met and clients are highly satisfied with the teams' performance. To achieve this, you will work...
-
Operations Manager
hace 3 semanas
Cali, Colombia TaskUS A tiempo completoWhat does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's...
-
Operations Manager
hace 4 días
Cali, Colombia Taskus A tiempo completoIt started with one ridiculously good idea - Create a different breed of BPO!We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world – that's what it takes to get there.If that's...
-
Senior Human Resources Manager
hace 4 semanas
Cali, Colombia TaskUS A tiempo completoSo what does a Senior Manager of People Operations really do? Think of yourself as the one who will plan, direct, or coordinate the Human Resource Activities. Imagine yourself going to work with one thing on your mind: that you will partner with the business and functional stakeholders to establish and execute Human Resources Strategies. You will also help...
-
Logistics Operations Manager
hace 4 días
Perímetro Urbano Santiago de Cali, Colombia Mondelēz International A tiempo completoJob OverviewMondelēz International is a leading global snacking company seeking an experienced Logistics Operations Manager to join our team. This role will be responsible for executing transportation operations, ensuring effective management, timely solutions, and execution.
-
Operations Manager
hace 4 semanas
Cali, Colombia TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Operations Manager
hace 4 días
Santiago de Cali, Colombia TaskUs A tiempo completoIt started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If...
-
Senior Logistics Operations Manager
hace 22 horas
Cali, Valle del Cauca, Colombia Baxter Healthcare A tiempo completoBaxter Healthcare is a leading medical innovation company with over 85 years of experience transforming healthcare. We are deeply connected by our mission to save and sustain lives.As a Senior Logistic Analyst, you will play a crucial role in implementing logistics strategies that ensure standardization and homogeneity of Logistics & International...
-
Digital Operations Lead
hace 22 horas
Perímetro Urbano Santiago de Cali, Colombia TaskUs A tiempo completoAt TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.We foster a culture of constant motion, exploring new technologies and mastering consistency in an ever-changing world.This role is ideal for someone who will manage day-to-day business operations, including performance, billing,...
-
Operations Manager
hace 3 días
Santiago de Cali, Colombia Humanly (humanly.io) A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Account Manager Senior
hace 2 semanas
Cali, Colombia Cirion Technologies A tiempo completoAccount Manager Cali **Únete a nuestro equipo como Account Manager Senior** - En **Cirion Technologies**, empresa líder en infraestructura digital y soluciones tecnológicas, buscamos un **Account Manager Senior** con experiência en ventas de servicios de **Telecomunicaciones.** **¿Cuál será tu misión?** - Desarrollar las ventas en los territorios...