Technical Support Engineer 3
hace 4 meses
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality.
Key Missions
Classify, debug, mitigate, and diagnose issues. Manage and respond to cases escalated to levels 2 & 3, following internal procedures. Escalate level 3 incidents to specialized company areas. Prepare and present consolidated incident reports to stakeholders. Monitor intervention plans and perform root cause/log analysis. Take ownership of issues and ensure resolution within defined SLAs. Support implementation and integration processes when needed. Train and guide team members, propose service improvements, and harden platforms pre- and post-launch. Maintain system health, recover platforms during incidents, and perform post-mortem analysis. Proactively improve non-functional requirements and collaborate with development and product teams. Participate in Change Advisory Board and validate readiness of new releases. Provide technical expertise to stakeholders and promote SRE improvements across teams. Mentor teams in technical areas and communicate with stakeholders during changes and outages.Key Skills
Main requirements:
Experience: 4+ years of proven experience, including interaction with internal and external clients. Education: Bachelor's in Computer Science or related field; specialization or Master's degree preferred. Language: Intermediate to advanced English (B2 level). Availability: To work 100% ON SITE and willingness to travel.Technical Skills:
Office Automation: Intermediate knowledge of Word, Excel, PowerPoint, Visio, Outlook. Operating Systems: Advanced knowledge in LINUX (RedHat, Oracle Linux, CentOS); Intermediate knowledge in Windows (XP, 7, 10, Server versions). Programming: Intermediate skills in Java, C++, Python; knowledge of Android is ideal. Database Administration: Intermediate knowledge in Oracle, PostgreSQL, MySQL, SQL Server. Containers: Intermediate knowledge of Docker, Kubernetes. Scripting: Intermediate skills in UNIX, Linux, Windows, SQL language, and databases. COTS Competencies: Basic knowledge of Active Directory, Storage Management and Administration, Stored Procedure, Power VM, ESXI Virtualization, XML, SOAPUI, Tomcat, Angular, Node.js, MULE ESB, JSON: API.We Offer
Food and transportation bonuses Prepaid medicine Life insurance Additional bonuses for on-site work Udemy membership Vacation and annual bonuses 100% on-site work in Bogotá And more-
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