Empleos actuales relacionados con Technical Support Engineer - Bogotá - Trustonic
-
Principal Technical Support Engineer
hace 3 semanas
Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completoJob Title: Principal Technical Support EngineerAt CommScope Inc., we're on a mission to deliver connectivity that empowers how we live, work, and learn. As a Principal Technical Support Engineer, you'll play a critical role in helping us achieve this goal.About the RoleWe're seeking a highly authoritative and experienced technical support professional to...
-
Senior Technical Support Engineer
hace 1 semana
Bogotá, Bogotá D.E., Colombia Radware A tiempo completoJob Title: Senior Technical Support EngineerThe Senior Technical Support Engineer serves as the highest level of support and lead technical escalation resource for Radware, providing expert support to internal departments.Key Responsibilities:Receive day-to-day instructions on outgoing cases and assignments.Demonstrate good judgment to select the best...
-
Principal Technical Support Engineer
hace 3 semanas
Bogotá, Bogotá D.E., Colombia CommScope A tiempo completoJob Title: Principal Technical Support EngineerWe are seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope. As a key member of our Customer Support and Services (CSS) team, you will be responsible for delivering exceptional customer experience and resolving complex technical issues.Key Responsibilities:Troubleshoot and...
-
Principal Technical Support Engineer
hace 3 semanas
Bogotá, Bogotá D.E., Colombia CommScope A tiempo completoJob Title: Principal Technical Support EngineerWe are seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope. As a key member of our Customer Support and Services (CSS) team, you will be responsible for delivering exceptional customer experience and resolving complex technical issues.Key Responsibilities:Troubleshoot and...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at NielsenIQ. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Technical Support: Provide...
-
Technical Support Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at NielsenIQ. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers and prospects, ensuring their technical issues are resolved efficiently and effectively.Key...
-
Client Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completoJob Title: Client Support EngineerAt Anthology, we are seeking a highly skilled Client Support Engineer to join our team. As a Client Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer issues.Key Responsibilities:Provide...
-
Technical Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Radware A tiempo completoJob Title: Tier 2 Technical Support EngineerRadware is a leading provider of cyber security and application delivery solutions, and we're looking for a skilled Technical Support Engineer to join our team.As a Technical Support Engineer, you will be responsible for providing level two technical support for Radware products, including ADC, WAF, and IPS. You...
-
Technical Support Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob Title: Technical Support EngineerJob Summary:We are seeking a highly skilled Technical Support Engineer to join our team in Latin America. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with internal teams to ensure seamless...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at NielsenIQ. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesTechnical Support: Provide enterprise-level...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Colombia. As a Technical Support Engineer, you will be responsible for delivering exceptional customer support and sustaining engineering services to our enterprise subscription customers.Key ResponsibilitiesProvide technical support and troubleshooting services to...
-
Technical Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Radware A tiempo completoJoin Radware's Team as a Technical Support EngineerRadware is a leading provider of cyber security and application delivery solutions, and we're looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing effective technical support to customers and partners, ensuring the success...
-
Technical Support engineer
hace 2 meses
Bogotá, Colombia NielsenIQ A tiempo completoCompany Description We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and...
-
Tier 2 Technical Support Engineer
hace 1 mes
Bogotá, Cundinamarca, Colombia Radware A tiempo completoTier 2 Technical Support Engineer - Colombia - (24000065) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completoJob Title: Principal Technical Support EngineerWe are seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope Inc. This role will be responsible for providing technical support to our customers, troubleshooting complex network issues, and collaborating with our engineering team to resolve defects.About the Role:This is a...
-
Technical Support Engineer
hace 1 mes
Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Colombia. As a Technical Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our enterprise subscription customers.Key ResponsibilitiesEnsure customers receive maximum value from our products and...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completo{"h1": "Principal Technical Support Engineer", "p": "At CommScope Inc., we're on a mission to deliver connectivity that empowers how we live, work, and learn. As a Principal Technical Support Engineer, you'll play a critical role in helping us achieve this goal.**Key Responsibilities:*** Troubleshoot and resolve complex technical issues for our customers*...
-
Principal Technical Support Engineer
hace 3 semanas
Bogotá, Colombia CommScope A tiempo completoIn our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. CommScope is looking to add Principal Technical Support Engineer CommScope’s Network, Indoor Cellular & Security solutions focus on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers dedicated...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Trustonic. As a Technical Support Engineer, you will play a pivotal role in providing exceptional customer support and resolving complex technical issues for our customers.Key ResponsibilitiesResolve complex technical support requests in both production and...
-
Principal Technical Support Engineer
hace 1 mes
Bogotá, Cundinamarca, Colombia CommScope A tiempo completoIn our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. **CommScope is looking to add Principal Technical Support Engineer** CommScope’s Network, Indoor Cellular & security solutions, which focuses on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers...
Technical Support Engineer
hace 4 meses
A bit about the team and what you'll deliver...
We are looking for a Technical Support Engineer to join our team in Bogotá, Colombia. Reporting to the Head of Technical Support you will be responsible for supporting customers by solving complex technical issues in both production and non-production environments for Trustonic products. Our Support Engineers are key contributors to the global product organisation. They play a pivotal role in solving complex issues within our customer base. Individuals in this role are passionate about working with customers and display that passion by making every interaction an exceptional experience. We look for individuals with a great personality, communication skills, and an ability to solve technical customer problems in a fast and efficient manner.
As the Technical Support Engineer you will be responsible for:
- Resolving complex technical support requests in both production and non-production environments.
- Collaborating with support & other teams to provide high-quality and effective customer experience, with exceptional communication skills.
- Accepting and troubleshooting customer cases submitted to a global queue.
- Leveraging the Knowledge Centred Support (KCS) methodology for solving and documenting case resolutions.
- Author, publish, and evolve KCS articles as a by-product of solving issues.
- Communicating technical details in a clear, concise manner.
- Continuously learns new skills, technologies & products, keeping up with Trustonic SaaS Platform.
- Participating in regular testing of the product, including new releases.
- Helping to improve all customer-facing documentation in areas of expertise (Wiki & Zendesk)
- Demonstrating the ability to work within support tools and manage work volume as communicated by the manager.
- Providing timely updates and manage customer expectations.
Who you are...
As the Technical Support Engineer you are/or you have:
- 4+ years of related experience and/or bachelor's degree with 2-4 years’ experience
- Preferred Support experience in JIRA & ZendeskSkills in SQL DB, Linux SSH Keys and certificates, Git, APIs
- Basic knowledge of BASH scripts/Python and Knowledge of AWS
- Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to customers of all skill levels while being personable.
- Exposure to mobile technologies (extremely advantageous)
- Fluency in English is required as it is the business language, globally
What make you, you...
As the Technical Support Engineer you:
- Are receptive to change – flexible, seeks and adopts improved approaches and processes.
- Initiate action and are results-oriented, taking responsibility for actions and outcomes. Meets commitments and strives for high performance.
- Manage the workload - make timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
- Are technically proficient – knows role and has a solid familiarity with tasks and responsibilities.
- Take responsibility for your own learning - knows personal strengths and recognises development needs. Is open to feedback and always seek to learn.
- Communicate ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
- Work collaboratively – shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the Culture code and acts as a good citizen of Trustonic.
Qualifications
- Engineering degree, or relevant experience
Additional Information
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.
