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![Dow Jones](https://media.trabajo.org/img/noimg.jpg)
Customer Solutions Engineer Lead
hace 2 meses
Job Description
:About us
For more than 130 years, Dow Jones has been finding new ways to bring information to the world’s top business entities. Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including Factiva, Dow Jones Newswires, Risk and Compliance, The Wall Street Journal, Barron’s, MarketWatch, Financial News, and our text mining and analytics platform Factiva Analytics. Factiva Analytics enables customers and partners to integrate with Dow Jones’ world-class professional information and patented taxonomy, allowing them to interact with it in new and innovative ways which include building their own custom solutions. At Dow Jones we live at the intersection of advanced data capabilities, award-winning journalism and innovative technology to deliver news, tools and financial insight to move markets, inform critical decisions and power top companies and careers.
Role
Our Customer Solutions Engineer Lead is responsible for delivering critical technical partnership for our customers and sales teams and owns the integration of Factiva Analytics and Newswires API projects for our customer. The CSE Lead will ensure that Dow Jones drives the technical integration for Dow Jones’ prospects, customers and partners, who range from cutting-edge startups and incubators to the world’s most respected corporations. In addition to working with customers, the CSE Lead will work with the Customer Solution Engineers team and the Product team to define best practices and architecture patterns relevant to customers' needs and incorporates trending technologies and techniques into the proposed solutions. They will be responsible for ensuring this is documented and shared with key colleagues and portals.
Responsibilities
Delivery Lead
Work with Regional Sales Heads to understand and exploit integration possibilities with Dow Jones data and services.Oversee the Factiva Analytics integration projects, working with the Sales and Product teams to monitor and allocate resources accordingly.
Design solutions and implementation guidance to be used as the “best practice” model for the CSE team
Train the internal Customer Solution Engineers on our Factica Analytics products, sharing best practices, model designs etc. for consistent knowledge transfer across all regions.
Serve as escalation point for Factiva Analytics and Newswire APIs integration issues
Report weekly to the Head of Integration and Implementation on key trends, projects and deliverables
Serve as the key liaison point for the Product Team, providing feedback on emerging requirements for Roadmap, themes and customer technology trends
Collate and share feedback for the Developer Portal, collaborating with Product to identify and deliver improvements
Delivery Support
Work closely with Sales Leads on High Value customer opportunities, ensuring best fit for use case.Determine technical and business requirements from customers and propose technical solutions in a professional manner and to agreed timeframes
Demonstrate solutions that meet the customers’ business requirements and address any technical and product questions during the sales cycle.
Share best practices, model designs etc. with prospects and customers for both technical development and in support of customer’s internal approvals processes
Stay aware of emerging technologies and techniques that can be beneficial to the role and team.
Skills & Experience Required:
More than 8 years prior work in a customer-facing customer engineering role with a minimum of 3 years experience in a management / lead role, ideally within an engineering disciplineSoftware development experience using Agile development practices.
Intermediate knowledge of SQL, Python and NodeJS languages.
Demonstrated experience building and leading technical product demonstrations that include APIs.
Business acumen and strategic problem-solving skills to assist with customer requirements
Experience responding to functional and technical elements of RFIs/RFPs
Degree in Computer Science or a related field
Highly Desired:
Experience working with Google Cloud Platform (GCP), particularly BigQueryStrong coding skills in any modern programming language.
Experience working with Cloud services for data ingestion, processing and storage.
Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining.
Experience and familiarity with our products and lines of business including Factiva, Risk & Compliance, Newswires, etc…
Language skills, preferably Spanish, highly desired
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Risk & Research
Job Category: IT Architecture & System Design
Union Status:
Non-Union / A clear and likely internal candidate
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 42032