Solutions Engineer

hace 6 meses

Bogotá, Colombia Infobip A tiempo completo

A Solution Engineer is an  individual contributor role in the regionthat plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design,delivery and integrations, improvement of the current solutions.To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams andact as technical opportunity leadsor assist the more experienced colleagues.They independently manage opportunities from initiation to delivery.

A Solution Engineer can act as a generalist and perform all the activities listed below, or can bespecialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization. 

Help customers and/or partners understand the value of Infobip solutions and services

Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business

Design new and innovative solutions to meet customers’business needs

Collect the technical requirements and design technical solutions and service integration plans

Handle technical and security questionnaires

Conduct captivating demos and POCs

Conduct scoping exercises and provide service quote estimation

Implement solutions for new and existing customers

Deliver comprehensive and precise technical documentation

Configure/customize Infobip solutions to meet customer’s business requirements

Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations

Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.

Contribute to internal initiatives and focus on continuous development

Document solutions and best practices and share them within the department.

Have an overview of market feature requirements and provide feedback to steer the development of products’ features

Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades

Requirements

+ Years of experience

Bachelor's Degree on System, telecommunication or electronic engineering.

Fluent/Advanced English is mandatory

Knowledge in programming languages (ex, JavaScript, java, php) is desirable.

Experience with Client Facing either in commercial or technical conversations.

Why our employees choose us (and stay)?

Learn as you grow – Starting from an onboarding program to internal education, educational resources, e-learning, to external training - we invest heavily in employee learning and development.

Awesome clients – We serve and partner with a majority of leading mobile operators, OTTs, brands, banks, social networks, aggregators and countless more.

Great environment – Team spirit, passion, creativity, persistence, and collaboration are the drivers of our company.

Connect globally – Work with Bippers, teams, and partners from all over the world. We put the “global” in globalization.

Opportunity Knocks. Often. – Being a part of a growing company in a growing industry, we challenge you to grow Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Never a dull moment – We work with powerful companies with great impact which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.

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