CST Customer Service Agent, Bogotá

hace 4 días

Bogotá, Bogotá D.E., Colombia Strategic Properties A tiempo completo

Job Description

We are seeking a Customer Service Agent to join our property management team. This role is essential for providing outstanding support to tenants. The ideal candidate will possess excellent communication and problem-solving skills, along with the technical ability to manage call systems and communication platforms. The role includes interacting with tenants through various channels, ensuring timely and professional responses, and accurately documenting all interactions and lease violations.

Key Responsibilities 

1. Customer Support:

  • Respond to tenant inquiries via phone, email, chat, and management systems.
  • Provide accurate info on leases and resolve concerns professionally.
  • Maintain updated tenant records.

2. Lease Violation Management:

  • Monitor and document lease violations per company/legal standards.
  • Send clear, formal notices outlining issues and corrective actions.

3. Communication and Follow-Up:

  • Keep open communication with tenants regarding violations.
  • Follow up to confirm compliance and resolve questions.
  • Manage messages from email and contact forms.

4. Documentation and Reporting:

  • Log all interactions and violations in the system.
  • Create reports on trends and tenant behavior.

Qualifications 

  • 1+ years of customer service experience, preferably in property management or real estate.
  • Excellent communication, organization, and problem-solving skills.
  • Proficiency in managing communication platforms and phone systems.
  • Bilingual or native fluency in English and Spanish.

Compensation & Benefits 

  • Includes mandatory benefits by law (prestaciones de ley)

Work Location 

  • Hybrid role based in Bogotá, Colombia

Are you detail-oriented, customer-focused, and passionate about real estate? If so, we'd love to hear from you

Job Type: Full-time

Ready to take the next step in your career? Apply today and join a team that values professionalism, efficiency, and excellence in property management

EEOC:

Strategic Properties is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

  • Bilingual Customer Service Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia OneTouch Direct A tiempo completo $800.000 - $1.200.000 al año

    At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.Join Our Team as a Bilingual Customer Service AgentWe are seeking...

  • Customer service

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Deployment Logistics A tiempo completo $6.000.000 - $12.000.000 al año

    EnDeployment Logistics S.A.S.buscamos unCustomer servicepara apoyar y coordinar procesos de exportación, asegurando el uso eficiente de los recursos y el cumplimiento de tiempos. Sus principales tareas incluyen gestionar reservas y cierres documentales, coordinar con proveedores, clientes y agentes, tramitar y revisar documentación para aduanas y...

  • Customer service agent

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Fygaro A tiempo completo $20.000.000 - $40.000.000 al año

    Company Description Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth. Job...

  • Customer Service Agent

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Trackman A tiempo completo US$30.000 - US$60.000 al año

    Job DescriptionAs a Customer Service Specialist, you'll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You'll play a key role in ensuring our customers have seamless, satisfying experiences with...

  • Bilingual Customer Service Agent

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo $40.000 - $80.000 al año

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Customer Service Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia clicOH A tiempo completo $1.200.000 - $2.400.000 al año

    Company DescriptionSomos una startup creada en 2018, que brinda servicios de logística de punta a punta para empresas que venden por e-commerce. Operamos en Argentina, Colombia y MéxicoConectamos la infraestructura logística existente, a través de nuestra propia plataforma tecnológica. Almacenamos, empaquetamos y enviamos los productos generando la...

  • Customer Service Representative

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Lean Solutions Group A tiempo completo $900.000 - $1.200.000 al año

    About the RoleWe're looking for aCustomer Service Representativeto join our team in BogotáIn this role, you'll be the voice of our company, supporting customers from leading global accounts, ensuring every interaction delivers an excellent experience.This is a great opportunity for someone who enjoys helping others, has strong communication skills, and is...

  • Customer Experience Agent

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia OttoMate A tiempo completo US$15.000 - US$30.000 al año

    Our client who is providingIn-house Customized Customer Experience TeamandCustomer Engagement Services, specializing in both inbound and outbound contact solutions. It supports organizations across various industries by managing lead generation, customer outreach, and support operations. Through a combination of technology, analytics, and skilled...

  • Customer Service

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Transcom A tiempo completo $43.500.000 al año

    Step into the world of luxuryAre you fluent inEnglishand have experience inBPO / Contact Center?This could be your next big move We're hiringCustomer Service & Cross-Sales Agentsto represent arenowned international luxury brand. You'll guide customers through their online experience, assist with purchases, and ensure they enjoy apremium, unforgettable...

  • Customer Service Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Connext A tiempo completo $40.000.000 - $80.000.000 al año

    Job SummaryThe Customer Service Manager is responsible in leading and elevating customer support operations across phone, email, chat, and ticketing channels. The role manages daily team performance, develops service standards, analyzes service metrics, and drives process improvements to ensure a high-quality customer experience. The manager mentors service...