Customer Service Representative

hace 1 semana

Bogotá, Bogotá D.E., Colombia Lean Solutions Group A tiempo completo $900.000 - $1.200.000 al año

About the Role

We're looking for a
Customer Service Representative
to join our team in Bogotá

In this role, you'll be the voice of our company, supporting customers from leading global accounts, ensuring every interaction delivers an excellent experience.

This is a great opportunity for someone who enjoys helping others, has strong communication skills, and is looking to grow in an international, fast-paced environment.

Main Responsibilities

  • Provide exceptional service to customers via phone, chat, or email.
  • Resolve inquiries and issues efficiently while maintaining a positive and professional attitude.
  • Document all interactions accurately within internal systems.
  • Escalate complex cases when necessary, following established procedures.
  • Maintain performance and quality standards while ensuring customer satisfaction.

Requirements

  • Minimum 6 months of experience
    in a customer service or BPO role (inbound/outbound).
  • English level: B2 or higher
    (spoken and written).
  • Strong communication and active listening skills.
  • Ability to work under pressure and handle multiple tasks.
  • Availability for full-time, on-site work in
    Bogotá
    .
  • High school diploma or equivalent required.

We Offer

  • Competitive base salary.
  • Full-time, stable position with growth opportunities.
  • Paid training and professional development programs.
  • Collaborative work environment and global exposure.

Keywords:
Customer Service · BPO · Call Center · English B2 · Bogotá · Customer Support · Communication · Inbound · Outbound · Service Excellence · Problem Solving - Sales

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