Customer service agent

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Fygaro A tiempo completo
Company Description

Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.

Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.

Job Description

Join our team of customer service and technical support experts. Plus: You can work from home anywhere in Colombia - all we ask is a stable internet connection

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and customer onboarding.

Support will be in Spanish and English, applicants need to speak both languages.

Qualifications
  • Advanced English Level (B2/C1)
  • Minimum 1 year experience in customer service, preferably in service or E-commerce industry. Outstanding students and new graduates are also welcomed to apply.
  • Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email).
  • Find creative problem solving satisfying, motivated, always curious and constantly eager to learn.
  • Thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
  • They are able to take ownership of challenging scenarios and bring them to resolution.
  • Have a clear, professional and informative communication style.
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
  • Ability to work under pressure, strong communication skills and exceed beyond expectation
Additional Information
  • Excellent compensation and multiple perks.
  • 100% remote work.
  • Work week from Monday to Friday.
  • Indefinite Term Service Contract
  • Employment stability and growth opportunity
  • And more

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