Empleos actuales relacionados con Customer Service Manager - Bogotá, Bogotá D.E. - Connext
-
Service Delivery Manager
hace 1 semana
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleService Delivery ManagerThe Service Delivery Manager (SDM), is the customer advocate, empowering the voice of the customer for technology, operational and security matters within Amadeus to meet customer demands and needs by:partnering with the airline customers to keep the business services under continuous execution in a resilient, reliable,...
-
Service Delivery Manager
hace 7 días
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleService Delivery ManagerThe Service Delivery Manager (SDM), Is The Customer Advocate, Empowering The Voice Of The Customer For Technology, Operational And Security Matters Within Amadeus To Meet Customer Demands And Needs Bypartnering with the airline customers to keep the business services under continuous execution in a resilient, reliable,...
-
Customer Service Representative
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completoResumenCustomer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We don't stop innovating, and we always go beyond.Are you ready to work with the TOP team?ResponsabilidadesWhat you'll do as a Customer Service...
-
Customer Service Representative
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completoResumenCustomer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We don't stop innovating, and we always go beyond.Are you ready to work with the TOP team?ResponsabilidadesWhat you'll do as a Customer Service...
-
Customer Service Associate
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completoResumenCustomer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We don't stop innovating, and we always go beyond.Are you ready to work with the TOP team?ResponsabilidadesWhat you'll do as a Customer Service...
-
Remote Customer Service Representative
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Roverpass A tiempo completoAbout RoverPass:RoverPass is a leading online booking platform for RV parks and campgrounds across the United States. We simplify the reservation process for both campers and campground owners, providing a seamless and efficient experience for all users. Our mission is to enhance outdoor adventures by leveraging innovative technology and exceptional customer...
-
Customer Service Trilingüe
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completoResumenTrilingual Customer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We don't stop innovating, and we always go beyond.Are you ready to work with the TOP team?ResponsabilidadesWhat you'll do as a Customer...
-
Customer Service Representative
hace 7 días
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completoResumenCustomer Service AssociateWhy TP? With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We don't stop innovating, and we always go beyond.Are you ready to work with the TOP team?ResponsabilidadesWhat you'll do as a Customer Service...
-
Customer service agent
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Fygaro A tiempo completoCompany Description Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth. Job...
-
Airport Service Manager Bogota
hace 7 días
Bogotá, Bogotá D.E., Colombia Qatar Airways A tiempo completoWe are recruiting for an Airport Service Manager based in our new station Bogota, Colombia.The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level. The role ensures that the operations runs smoothly and cost effectively whilst conforming to safety and security requirements. Essential to this...
Customer Service Manager
hace 2 semanas
Job Summary
The Customer Service Manager is responsible in leading and elevating customer support operations across phone, email, chat, and ticketing channels. The role manages daily team performance, develops service standards, analyzes service metrics, and drives process improvements to ensure a high-quality customer experience. The manager mentors service staff, handles escalated concerns, partners with cross-functional teams, and implements strategies that enhance efficiency, satisfaction, and service delivery.
Job Description
• Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction.
• Develop and implement service procedures, standards, and policies.
• Monitor and analyze service metrics to drive process improvement and operational efficiency.
• Handle complex or escalated customer inquiries and ensure timely resolution.
• Collaborate with Operations, Sales, and Product teams to address issues and enhance the customer journey.
• Conduct regular coaching, training, and performance evaluations to support team growth and development.
• Manage service-related projects and initiatives, including system/process upgrades or new technology implementation.
• Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership.
• Foster a customer-centric culture rooted in empathy, accountability, and excellence.
• Implement actionable plans quickly and pivot as needed to address challenges.
Required Qualifications
• Has background in leadership skills with the ability to manage, mentor, and develop teams.
• Experience driving process improvements and managing team engagement.
• Manage escalated customer cases and ensure high-quality service resolution.
• Data-driven approach with experience analyzing service metrics and applying findings.
• Work in a fast-paced environment and quickly implement action plans.
• Demonstrates strong level of accountability with strong execution and tactical skills.
• Demonstrates strong collaboration skills when working with cross-functional teams.
• Clear and coherent both written and verbal communication skills in English.
