Operations Manager

hace 5 días

Bogotá RAP Especial Central Colombia Somewhere A tiempo completo

​​​​Job Title: Operations Manager

Type: Full-time, Independent Contractor

Location: Remote

Work hours: 9:00 AM – 5:00 PM US Eastern time zone

Seeking a Operations Manager to join the team and support cross-functional initiatives that drive execution, efficiency, and scale.

This is a high-impact role where you'll serve as a problem-solver and operator, ensuring that the company's strategic goals are translated into day-to-day execution.

Key Responsibilities

  • Business Operations & Strategy

    • Partner with leadership to identify operational bottlenecks and implement solutions that improve efficiency and scalability.

    • Support financial and strategic planning, helping align projects and resources with business goals.

    • Conduct data-driven analysis to guide decision-making and report on key business metrics.

  • Cross-Functional Support

    • Work across teams (Product, Engineering, Sales, and Customer Success) to streamline processes and ensure smooth collaboration.

    • Drive operational excellence by identifying gaps, proposing improvements, and implementing best practices.

    • Act as a bridge between departments to ensure alignment and effective communication.

  • Project Management

    • Lead and manage cross-functional projects from initiation through completion, ensuring deliverables are met on time and within scope.

    • Create project plans, manage timelines, and track progress.

    • Support change management initiatives across the organization.

  • Process & Systems

    • Develop and implement systems, tools, and processes that enhance efficiency and scale with company growth.

    • Oversee documentation of workflows, SOPs, and policies.

    • Introduce automation where possible to reduce manual work.

Qualifications

  • Experience & Skills

    • 4+ years of experience in Business Operations, Strategy, or a related role (Operations Manager, BizOps Analyst, Program Manager, etc.).

    • Strong analytical background with proficiency in Excel/Google Sheets and experience with BI tools (Looker, Tableau, Power BI, etc.) a plus.

    • Demonstrated project management experience – ability to juggle multiple priorities and lead cross-functional initiatives.

    • Familiarity with SaaS or technology companies preferred.

  • Soft Skills & Attributes

    • Highly motivated self-starter who thrives in dynamic, fast-moving environments.

    • Excellent problem-solving skills with the ability to break down complex challenges into actionable steps.

    • Strong English communication skills (written and verbal) – able to work effectively with a primarily Toronto-based team.

    • Detail-oriented yet able to think strategically.

    • Comfortable working across time zones and independently managing workload.

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