Operations Manager

hace 6 días

Colombia Agent A tiempo completo

Position: Growth Operations Manager
Location: Remote (LATAM) – Must overlap Eastern Time (EST) working hours
Salary: $2,500 – $3,000 per month

Company Overview

We are a growth marketing consultancy that partners with fast-scaling brands. Acting as a fractional marketing team and strategic advisor, we help clients solve their most critical marketing challenges—moving from guesswork to growth. Leveraging AI, data, and creative strategy, we provide end-to-end marketing solutions, including business planning, media activation, campaign execution, and long-term growth strategies.

Position Overview

We are seeking a Growth Operations Manager to ensure smooth operations across client deliverables and internal processes. This role turns strategy into action by maintaining operational discipline, coordinating client communications, and delivering high-quality outputs. The ideal candidate thrives in a fast-paced environment, balancing strategic thinking with hands-on execution, and helps the organization scale efficiently.

Key Responsibilities

  • Meeting & Workflow Management:

    • Build structured agendas and facilitate client meetings.

    • Capture key decisions and translate notes into actionable tasks using Asana or Trello.

    • Maintain follow-up systems to ensure commitments are met.

  • Client Communication & Alignment:

    • Draft client recaps, status updates, and strategic briefs.

    • Maintain professional and consistent client correspondence.

  • Deliverable Assembly & Quality Control:

    • Develop client presentations and documents from outlines and templates.

    • Ensure brand consistency, proofread materials, and maintain consulting standards.

  • Vendor & Talent Coordination:

    • Source, onboard, and manage specialized contractors (copywriters, marketers, creative talent, technical partners).

    • Manage NDAs, access, and task assignments.

  • Financial Operations Support:

    • Track SOWs, invoices, and receipts.

    • Maintain accounting logs and prepare documentation for CPA review.

  • Systems & Process Optimization:

    • Maintain organized shared drives, enforce naming conventions, and ensure version control.

    • Identify automation opportunities and refine workflows for efficiency and consistency.

Qualifications / Requirements

  • Education: Bachelor's degree preferred (Business Administration, Communications, or related field).

  • Experience: 3–5 years in agency, consultancy, or startup operations with proven client service excellence.

  • Technical Skills:

    • Expert in Google Workspace.

    • Advanced proficiency in Asana or Trello.

    • Comfortable with AI tools (LLMs like ChatGPT, Claude, Gemini), analytics platforms, dashboards, and data management.

  • Communication Skills: Exceptional writing, editing, and documentation skills. Able to clearly synthesize information and represent a premium consulting voice.

  • Industry Familiarity: Experience in marketing consultancy or performance marketing preferred. Working knowledge of digital marketing workflows a plus.

Core Competencies

  • Process Excellence: Builds systems to ensure accuracy, accountability, and on-time delivery across multiple accounts.

  • Proactive Communication: Anticipates needs, removes bottlenecks, and drives alignment.

  • Quality Focus: Maintains high standards across all deliverables and client interactions.

  • Adaptability: Manages multiple priorities and shifting deadlines with professionalism.

  • Strategic Support: Translates abstract ideas into structured, actionable plans.

  • Technology Integration: Quickly learns new tools and identifies opportunities for automation.

  • Professional Presence: Represents organizational values, discretion, and quality in all interactions.

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