Customer Service Specialist

hace 3 días

Bogotá Cundinamarca, Colombia GLOBAL LOGISTICS CONECTIONS A tiempo completo US$30.000 - US$60.000 al año

We're hiring a highly organized and detail-oriented Administrative Assistant/Customer Service Specialist. This dynamic, hybrid role requires exceptional communication and proficiency with CRM systems to handle essential client relations, membership administration, and crucial operational support.

What You'll Do:

Client & Membership Administration

  • Manage all client accounts: process Upgrades, Downgrades, and Cancellations.
  • Handle billing duties, including auto-recurring billing, failed payment follow-up via phone and email, and membership terms/conditions communication.
  • Ensure CRM data accuracy by managing account access and maintaining the client database.

Customer Service & Communication

  • Serve as the primary contact, managing all inbound calls (clients, customers, prospects, etc.) with professionalism, routing complex issues as needed.
  • Manage and respond promptly to all digital inquiries: Website "Contact Us" form, Customer Service Emails (info@ inbox), and website Chats.
  • Resolve common client issues directly (Website Troubleshooting, Credit Card updates, Account Access).
  • Log all correspondence accurately in the company CRM.

Operations, SOPs, & Marketing Support

  • SOP Management: Create, update, and manage all Customer Service Standard
  • Operating Procedures (SOPs) within the Company Database (SharePoint).
  • Marketing Support: Provide general administrative support, maintain the marketing calendar, and manage the posting of approved content on company social media platforms (including tracking performance metrics).
  • Assist with other operational tasks, such as uploading seminar lists into the CRM.

What We Offer – 100% Company-Paid Benefits

Joining our team means access to:

  • English classes (personalized to your level)
  • Private health insurance (medicina prepagada)
  • Gym membership
  • Hybrid Work Model
  • Life & funeral insurance

Tipo de puesto: Tiempo completo, Indefinido

Experiencia:

  • ventas o servicio al cliente con USA: 2 años (Deseable)

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