Customer Service Specialist
hace 4 días
Updated Job description:
Mandatory skill:
• Excellent English skills – both verbal and written
• Outstanding communication and presentation skills
•
Customer support experience should not be on emails and phones
• Customer support should be on actual IT systems , preferably some type of order management on ERPs (SAP or Oracle)
• Support Specialist providing technical assistance and troubleshooting for tools and business processes
• Excellent problem-solving skills and ability to quickly diagnose and resolve software , process, and data issues
• Proven ability to deliver exceptional customer service and communicate effectively with clients and internal stakeholders
•
Used any incident management tool like Service Now for providing support
Good to have skills
:
• Awareness of partner B2B communication processes
• Supported global customers
• Understanding for supply chain and/or logistics
Also please Share an email confirmation from consultants the following points:
Need to work from Bogota Office - 2 Days a week--
Work time : 10:30 am till 7:30 pm Bogota time(can be changed later)--
Resources can be asked to work on weekends or Colombia holidays .They will be given compensatory off for that—
Communication skills rating (0-10):
Is there anything in the next 6 months that will require time off?:
Following are typical customer support scenarios. These are just samples
o I want to cancel my order but I am not able to
o I am not able to download the report.
o Downloaded report does not have right content
o Commercial invoice does not have the correct amount
o There are multiple alerts and orders are erroring out
o Submit button in ordering application is disabled
o Ordering application has errors
o I am not able to order as items are not available in inventory
o I want to disable ordering options for some product
o Orders are wrongly created by the system
o Order information received from partner is not correct.
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