Customer Service Specialist

hace 2 días


Bogotá, Colombia Johnson & Johnson A tiempo completo

**Job Function**:
Customer Management
**Job Sub Function**:
Non-Technical Customer Service
**Job Category**:
Professional
**All Job Posting Locations**:
Bogotá Distrito Capital, Colombia
- Manage interactions, queries and requests from internal and external customers.
- Creation, processing and tracking of orders.
- Scheduling deliveries and appointments
- Chat and call attention.
- Analyze customer service data to identify trends and areas for improvement.
- Audit support
- Solve issues related to: Orders, account inquiries, Service issue & Dispute management, Returns, etc.
- Contribute to the resolution of more complex problems.
- Identification of improvement opportunities.
- Participation in projects and initiatives.
- Champions in processes related to customer service.

**Requirements**:

- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications.
- Project Management
- Analytics & Problem Solving
- Customer Relationship Management
- Returns or Recalls Processing
- End-to-End Process Understanding
- Customer or Channel Understanding
- Analytics & Problem Solving
- Compliance Orientation
- Environment Health & Safety
- Project Management
- Performance & Metrics
- Continuous Improvement
- Innovation
- Technology & Data Management
- Technical skills: MS Office, SAP, Salesforce
- Language: Bilingual Spanish and plus English and Portuguese (depending of the market)
- Continuous Improvement



  • Bogotá, Colombia Johnson & Johnson A tiempo completo

    **Job Function**: Customer Management **Job Sub Function**: Non-Technical Customer Service **Job Category**: Professional **All Job Posting Locations**: Bogotá, Distrito Capital, Colombia Overall purpose of job: The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking...


  • Bogotá, Colombia Johnson & Johnson A tiempo completo

    **Job Function**: Customer Management **Job Sub Function**: Customer Service Operations **Job Category**: Business Enablement/Support **All Job Posting Locations**: Bogotá, Distrito Capital, Colombia **Description** The **Customer Service Jr. Specialist** is a point of contact for internal J&J functions and external parties to engage the Deliver and...


  • Bogotá, Cundinamarca, Colombia Transcom A tiempo completo

    _**Are you passionate about customer service?**_ - We have the perfect opportunity for you and invite you to experience our incredible We Care culture, being part of the WAVE 1 of our New Fashion Campaign_ We're on the lookout for enthusiastic and dedicated individuals who are passionate about delivering exceptional customer service to join our innovative...


  • Bogotá, D.C, Brazil, Colombia Solvo S A tiempo completo

    Job Description – Intake Specialist (Full-Time) Location: Bogotá Shifts Available: Full availability Hours: 7:00 AM – 9:00 PM (rotating shifts) Education: High School Diploma or higher Languages: Bilingual – English (9.0–10.0) & Spanish Experience Level: 1+ year in customer service or call centers Work Modality: Hybrid Role SummaryAs an Intake...

  • Customer Service

    hace 2 días


    Bogotá, Cundinamarca, Colombia AutoComplete A tiempo completo

    $USD - $600-800/Month DOE Seeking outbound/inbound customer service associate to answer phone calls, assist customers for our exciting 40-person startup company, and handle general data tasks. We have a caring team of experienced advisors that will train you and invest in your personal growth. Customer service via phone experience is required for this...


  • Bogotá, D.C, Brazil, Colombia Solvo S A tiempo completo

    En SOLVO GLOBAL SAS estamos en la busqueda de un Specialist Customer Service Healthcare para nuestro Tram en la ciudad de Bogota.Ubicación: Bogotá: Cl. 72 #8-24, Quinta Camacho, Pisos 4, 6, 7 y 8Horario: Lunes a viernes, de 8:00 a.m. a 5:00 p.m.Jornada: Tiempo completo – 42H semanalesREQUISITOS:Nivel de ingles C1Experiencia de 6 meses o mas en areas de...


  • Bogotá, Bogotá D.E., Colombia 1840 & Company A tiempo completo

    The HubSpot Customer Service Specialist is responsible for supporting customers through HubSpot's Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels. This role requires strong platform knowledge, clear communication, and the ability to work efficiently within...


  • Bogotá, D.C, Brazil, Colombia Customer Operation Succes S. A tiempo completo

    Customer Service & Cross-Selling Agent (Call Center) – Bogotá, Colombia Location: On-site – Calle 93, Bogotá Job Type: Full-Time (42 hours/week) Work Schedule: Fixed shifts within the time window of 9:00 AM – 9:00 PM, with 2 days off per week English Level: B2+ to C1 Education: High school, technical, technologist, or professional Experience:...

  • Customer Service

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia ScotiaGBS Colombia del grupo Scotiabank A tiempo completo

    At ScotiaGBS we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Credit Specialist positionWhat will you do?PurposeThe Credit Specialist is part of the GBS-DR, Global Operations team and is responsible for conducting thorough review of conditionally approved retail credit...


  • Bogotá, Colombia Natural Cure Labs A tiempo completo

    **Customer Service and Operations Specialist** **Company**: Natural Cure Labs **Location**: Remote **Reports to**: CEO -------------------- - **Role Overview**: We need a “jack of all trades” to support immediate operational and customer service needs and grow with the company. This is not your standard admin or customer support role. You will be...