Customer Service Specialist

hace 1 semana


Bogotá Cundinamarca, Colombia Activate Talent A tiempo completo

Job Title: Customer Service Specialist (No voice)

Schedule: 9:00 AM - 5:00 PM EST

**Salary**: 600-800 USD/Month

Summary of the Role:
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team. In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a seamless experience with our client's products. Your strong communication skills and problem-solving abilities will be essential in fostering positive relationships with our customers.

**Responsibilities**:

- Manage Freshdesk tickets to address website-related inquiries.
- Handle customer inquiries related to Amazon orders.
- Process cancellations and refunds efficiently.
- Coordinate order replacements as needed.
- Respond to Klaviyo messages for customers who reach out via text.
- Monitor on-hold orders and investigate the reasons for delays.
- Manage inquiries related to Macy’s orders.
- Moderate and respond to comments and messages on social media channels (TikTok, Instagram, Facebook, etc.), including advertisements.
- Assist the team with ad-hoc projects, such as shipping samples to clients and influencers.
- Moderate Okendo reviews and respond appropriately.

**Requirements**:

- 2+ years of previous experience in customer service or a related field
- Excellent verbal and written communication skills. (C1 English level required)
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer service software and CRM systems.
- Must be able to work on Slack for team communication.
- Availability to work from 9 AM to 5 PM EST or close to it.
- Ability to work independently and as part of a team.
- Positive attitude and a passion for helping others.



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