Project Ops Manager

hace 1 día

Medellín, Antioquia, Colombia My Remote Hire A tiempo completo US$70.000 - US$120.000 al año

The Operations Manager will be responsible for overseeing all aspects of our Canadian-based digital marketing agency, with a focus on managing our Google and Meta Ads service delivery team and ensuring high-quality service delivery to our clients. Reporting directly to the CEO, the Operations Manager will be responsible for overseeing various operational functions, including back office management, HR, marketing and lead generation, sales support, collaboration, and training and skill development.

Responsibilities:

Service Delivery

  • Manage all Google and Meta Ads Media Buyers
  • Oversee the performance and management of all client accounts
  • Client Relationship Management
  • Client communication
  • Oversee all slack chats (internal and external)
  • Monitor client messages and be available to respond in a timely manager during client business hours
  • Conduct calls with service delivery staff and provide support to them where and when required
  • Manage the entire onboarding process
  • Use asana to track projects and one off tasks assigned
  • Onboarding Calls
  • Schedule monthly reporting calls
  • Review and send monthly reports
  • Coordinate conversion tracking with developer/designer
  • Coordinate design work with designer
  • Coordinate the set up and creation of landing pages for clients
  • Assist with creating efficient and effective operating procedures
  • Manage and balance the workload of each media buyer/specialist
  • Project Management
  • Provide customer support for clients and manage client complaints
  • Client relationship building
  • Organize team training
  • Documentation of internal training into a database (SOPs)
  • Create instructional loom videos

Backoffice

  • Use stripe to send client invoices + set up subscriptions with clients
  • Ensure clients are funding upwork milestones on time
  • Remind clients that are late on payments
  • Assist with the payment of staff and other invoices and business expenses
  • Provide administrative support to CEO
  • Set up service providers/softwares and troubleshoot any potential issues
  • Set up project management software (Asana)
  • Manage Google Workspace/Drive
  • Update Website
  • Payroll

HR

  • Create and post job postings on recruitment platforms/websites
  • Monitor applicants and keep track of quality applicants
  • Conduct setter interview calls to screen applicants
  • Participate with CEO on hiring interviews
  • Create contractor agreements and collect information for new hires
  • Create and oversee test projects for new hires
  • Training and onboarding new hires
  • Assist with finding contractors and freelancers when required
  • Manage staff time off/holidays

Marketing + Lead Generation

  • Assist with the technical buildout of sales funnels
  • Assist with the buildout of company marketing assets (linked in page, google business profile, etc)
  • Assist with sending proposals for client acquisition on the Upwork platform including but not limited to sending proposals, responding to messages, and scheduling calls
  • Ordering leads and checking quality with vendor (Apiro/Upwork)

Sales support + collaboration

  • Collaborate with Sales Manager and Sales Team for audits, onboarding, and providing any required technical info

Training and Skill Development

  • Maintain Google Skillshop Certifications
  • Participate in assigned training and development assignments
  • Attend assigned Acemakers mastermind calls
  • Attend business development workshops with Acemakers

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