Help Desk Technician
hace 5 días
Company Description
BetterWorld Technology specializes in Managed IT Services, Cybersecurity, IT Consulting, and Cloud Services. The company is focused on delivering comprehensive outsourced IT solutions, ensuring technical efficiency and enhanced security for businesses. With a commitment to combining innovative technology with excellent customer experience, BetterWorld Technology emphasizes that while technology is critical, people are at the heart of their services. Their mission is to manage IT systems effectively, allowing clients to focus on their business growth.
Role Description
This is a contract opportunity for a Help Desk Technician. The position requires individuals to assist clients by providing prompt help desk support, troubleshooting technical issues, repairing desktop computers, and ensuring seamless functionality of computer systems. The role is hybrid, requiring a combination of on-site support in San Juan and work-from-home flexibility.
Qualifications
- Proficiency in working with desktop computers and performing computer repair tasks
- Strong skills in technical support, troubleshooting, and help desk support
- Ability to effectively communicate technical details to non-technical users
- Detail-oriented with strong problem-solving and customer service skills
- Experience in IT or a related field is preferred but not required
- Flexibility to work on-site in San Juan and remotely as needed
- Basic understanding of network systems and IT infrastructure is a plus
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