CRM Admin

hace 4 días


Medellín, Antioquia, Colombia Genesis Assets A tiempo completo

Location: Remote

Company: Genesis Assets (FX, Crypto, FinTech)

We are looking for a high-calibre Customer Support & TECH CRM Manager to join a fast-growing multi-asset trading and fintech group. This role is not basic support — it requires someone who understands trading, finance, CRM systems, and the backend operations of a broker.

You will manage client support, tech infrastructure, and CRM workflows, ensuring a seamless experience for thousands of traders.

Role Responsibilities

Client Support (Frontline + Technical)

Provide high-quality customer support across email, chat, and ticketing.

Troubleshoot client issues related to accounts, deposits/withdrawals, trading platforms, executions, spreads, swaps, and account onboarding.

Communicate clearly with traders, affiliates, and HNW clients.

CRM & Tech System Management

Manage and optimise the company CRM (FX broker CRM systems, payment flows, KYC/AML workflows).

Coordinate with tech teams for system issues, outages, or integrations.

Oversee automations, triggers, client journeys, and reporting dashboards.

Maintain data accuracy, account tagging, back-office logs, and compliance-related records.

Trading Knowledge

Strong understanding of FX, indices, gold, and crypto trading.

Ability to read charts, understand order types, margin, leverage, swaps, spreads, slippage, and execution models (A-book/B-book).

Help clients with trading-related questions and explain technical concepts professionally.

Finance & Operations

Assist with reconciliations, payouts, partner commissions, and P&L reports.

Monitor deposits, withdrawals, and payment processor flows.

Support the management team with internal reporting and operational tasks.

Requirements

Experience in forex, crypto, or brokerage operations (mandatory).

Familiarity with CRMs like: TradeLocker, Centroid, cTrader, MT4/5 back-office, or similar.

Strong English (spoken and written).

Excellent communication, organisation, and problem-solving skills.

Comfortable working in a fast-paced, high-performance environment.

Ability to work flexible hours, including occasional weekends.

Nice to Have

Knowledge of KYC/AML workflows

Affiliate/IB management experience

Basic understanding of compliance and risk management

Ability to work directly with tech teams or engineers

Compensation

Competitive salary + performance bonuses

  • Fast growth opportunities within a rapidly scaling financial group

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