Billing Operations Specialist

Fully Remote – Colombia and LATAM

Timezone: EST

Hi, we're Search Atlas Group We're a rapidly growing SEO software company focused on engineering products and services that help websites improve their performance on Google. From Fortune 500 companies to leading Silicon Valley startups, our clients trust us to drive results.

We're looking for a Billing Operations Specialist to help us continue to build and scale our innovative products.

What you bring:

• Experience auditing and monitoring SaaS billing systems to ensure billing accuracy, including identifying and resolving overbilling, underbilling, incorrect plans, and misapplied discounts.
• Experience reconciling billing platforms with internal systems and records, ensuring data integrity across billing, CRM, and financial sources.
• Strong experience performing root cause analysis on billing issues, spanning process gaps, data errors, automation failures, and system integrations, and driving long-term fixes.
• Experience working cross-functionally with Customer Support, Engineering, and Product teams, including handling escalated billing cases and preventing repeat issues.
• Experience defining billing workflows, implementing QA controls, and owning billing accuracy KPIs, with a focus on continuous improvement and prevention of billing errors.
• At least 2 years experience in this role or similar.

Your Day-to-Day:

• Audit and monitor billing systems to ensure customers are charged correctly
• Identify discrepancies (overbilling, underbilling, misapplied discounts, wrong plans)
• Reconcile billing platform vs internal records
• Investigate root causes of billing errors (process, data, automation, integrations)
• Work with Engineering/Support/Product to fix systemic billing issues
• Partner with Customer Support on escalated billing cases
• Define and document billing workflows and controls
• Create ongoing QA checks and reporting to prevent recurrence
• Own billing accuracy KPIs

Salary & Benefits

• Salary: $ 11.54 an hour
• Benefits: 15 Days Paid Time Off + Christmas Day + New Year's Day Paid Off

Our Recruitment Process

1. Initial screening call with our recruitment team
2. Technical assessment to showcase your skills (if applicable)
3. Final interview with our Hiring Manager
4. Offer extended

Life at Search Atlas Group

We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture—no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn't mean disconnected work.

Here's a look into our core values:

• Collaborative & Engaged: We're a tight-knit team that supports each other and shares knowledge.
• Excellence Driven: We aim for the highest standards, always raising the bar.
• Self-Starter Mentality: We take initiative and problem-solve independently.
• Innovative: We embrace change, experiment, and think outside the box.
• Student Mentality: We learn from our mistakes and constantly evolve.

Why Join Us?

We're proud of the recognition we've received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture:

• Best Start-Up Agency (U.S. Search Awards)
• Top B2B Companies (Clutch)
• Inc's On The Rise and Best Places to Work (Inc. Magazine)
• Great Place to Work Certified (Great Place to Work)

These awards reflect the hard work, dedication, and passion of our entire team, and we'd love for you to be a part of it

Want to hear more? Here's our Founder, Manick, on why you should work with us at Search Atlas.