Sales Support Specialist

The Opportunity
Provide functional and technical support throughout the sales process to ensure that internal and external clients obtain the appropriate knowledge of products and solutions.

Customer Support jobs deliver a key service bridging the gap from customer enquiry to service delivery and related commercial processes. Proposal jobs ensure proposals are accurately and efficiently prepared to optimize the potential of a profitable agreement. Sales Support Expert also delivers technical solutions and designs to meet the customer's needs

needs at the best cost.

How You'll Make An Impact

• Creates engineering proposals for products and systems, including drawings and plans preparation, including meetings with other business units and consortium partners. Review risk analysis with all partners before submitting the proposal. Defines project tasks. Defines schedule, cost, and quality metrics. Coordinates the creation of work plans and cost estimates in all applicable engineering disciplines. Preparing proposal/presentation of engineering projects/programs, including provision of bills of materials, estimated engineering hours, creating design solutions to proposals for engineering projects or programs, and solving critical technical design-related issues/ questions from customers.
• Works with customers to shape and deliver solutions, seeking feedback and innovating with the customer to drive and deliver improvements. Attends project meetings and presents all technical aspects of project assignments. Interacts with customers, contractors, suppliers, and others.
• Supports the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions, as well as in preparing demanding proposals. Provides technical support during technical meetings, product presentations, and negotiations, and offers products, solutions, and services.
• Performs analytic and diagnostic studies to determine the most suitable technical solution to meet customer needs. Proposes technical solutions for complex enquiries. Prepares/supports preparation of technical/commercial offers based on customer specification requirements, Local Business Unit/feeder factory indications, and Sales organization directives. Participates in the kick-off meeting organized by the project team.
• Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Bachelor's Degree in Electrical or Electronic Engineering with a minimum of 5 experience
• SAP and Salesforce (desirable)
• Intermediate level of English
• Experience in service sales
• Experience in tecnical quotations
• Experience with high-voltage equipment, power transformers, and electrical substations

More About Us

• Work-Life Balance
• Growth Globally
• Continuous improvement culture
• Benefits above the law

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.