Help Desk Specialist Must Reside in Colombia

hace 1 semana

Bogotá, Bogotá D.E., Colombia CINC Systems A tiempo completo $1.500.000 - $3.000.000 al año


About CINC Systems
 
Are you someone who loves solving puzzles, digging into details, and helping others succeed? CINC Systems is hiring 3 new Colombia-based Help Desk Specialists to join our growing Support team—and this is not your typical call center role.

This is a consultative, problem-solving position where curiosity, initiative, and collaboration are key. You'll work in a people-first environment that values your growth, encourages ownership, and celebrates teamwork. If you're looking to build a long-term career with a U.S.-based tech company that's growing fast and investing in its people—this is your opportunity.

Why Join CINC?

CINC Systems is the largest provider of accounting and management software in the community association industry, serving over 6 million homeowners across the U.S. Since our founding in 2005, we've led the way in banking and accounting integration, and with a major investment from Hg Capital in 2024, we're accelerating innovation and expanding our global team.

At CINC, we live by our core values:

  • Humble – We listen, learn, and grow together
  • Accountable – We take ownership and follow through
  • Teamwork – We collaborate and support one another
What You'll Do
  • Investigate and reproduce customer issues to identify root causes
  • Resolve technical problems without needing developer intervention
  • Provide clear, professional support via email and phone
  • Document enhancement requests and collaborate across teams
  • Create helpful user guides and train customers to reduce repeat issues
  • Build strong relationships with customers through exceptional service
What You Bring
  • Fluency in English (spoken and written) is required
  • 2+ years of software support experience
  • Basic understanding of accounting principles (GAAP, AP/AR, etc.)
  • Familiarity with banking processes and terminology
  • Strong communication, organization, and analytical skills
  • A self-starter attitude with a passion for helping others
  • Bonus: Experience with Salesforce or the Community Association industry
What's in It for You?
  • 100% remote role
  • Competitive compensation and benefits
  • A supportive team culture that values your input
  • Opportunities for career growth and skill development
  • The chance to make a real impact in a fast-growing company


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