Crisis and Change Manager Supervisor
hace 2 semanas
We are looking for a **Crisis and Change Manager Supervisor** to lead our major incident response and organizational change processes within our technology environment. This role is **100% on-site** and based in **Medellín, Colombia**.
**Responsibilities**:
- Oversee end-to-end major incident and crisis response.
- Lead and mentor the Crisis Manager and escalation teams.
- Manage the Change Advisory Board (CAB) and change enablement process.
- Ensure compliance with ITIL best practices and healthcare regulatory frameworks.
- Coordinate with infrastructure, cybersecurity, and business continuity teams.
- Monitor performance metrics and drive continuous improvement initiatives.
- Lead crisis simulations and post-incident reviews.
**Requirements**:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related fields.
- 4+ years of experience in IT operations, infrastructure, or ITSM roles.
- 2+ years in leadership or project management positions.
- Experience working in healthcare or hospital environments (preferred).
- Strong knowledge of Incident, Problem, and Change Management (ITIL).
- Experience with ITSM platforms such as ServiceNow, BMC Remedy, or Cherwell.
- Advanced analytical and communication skills.
Modality & Location
- **100% On-Site**:
- **Medellín, Colombia**
Tipo de puesto: Tiempo completo
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