Customer Service

hace 1 semana

Colombia Huila KIWI CAMPUS S.A.S. A tiempo completo

This is a remote position.

At **Kiwibot **we are building the largest robotic last-mile delivery network to support operations in several environments from college campuses to cities across the US, Middle East & Asia. We believe that the future will be powered by clean and effective technological solutions and that everyone should have the access to receive anything at a low or no cost.

We’re looking for a Customer & Delivery Associate role and it could be a great opportunity for you to join us. You should have great communication skills, abilities to work in a team, willingness to help and learn everyday, and have an eye for improvement opportunities and solving problems. You should also have the right technical knowledge and understanding of office programs and apps as you’ll be the cornerstone of our operation.

As a **Customer Service & Delivery Associate **you will:

- Engage in conversations with end users through voice, mail and chat.
- Follow procedures in order to reach solutions for our customers’ problems.
- Communicate everyday with both internal and external customers.
- Be the key point of contact for all our customers.
- Constantly monitoring the operation.
- Prioritize and solve problems quickly as they arise.
- Track interactions and issues that require escalation.
- Work closely with other departments.

**Location**:Remote work is an option.

**This job might be the right one if you:
- Knowledge of Google Spreadsheets.
- Good analytical skills.
- Team work experience.
- Communication and relationship building.
- Customer service experience.
- Handy on problem solving and understanding of the operations.
- Conversational English.

**What we offer you:
As your career progresses, we commit to develop and advance your career. We aim to put together personalized training for every employee through a blend of training that includes:

- Opportunity to join a fast/growing startup and help establish the resource deployment in an effective way to get to our operational goals.
- Targeted in-house training and on-the-job training and experience.
- Tailored coaching.
- Being part of one of the top Tech-Start-Ups in Latin America that is operating in the US and soon the Arab market.

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